Phone Operator Specialist II

GI ALLIANCE; Elgin (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom in Elgin, IL is seeking a courteous switchboard operator to handle a full range of telephone duties, triage calls, relay messages, and connect callers with the correct extensions. You will serve as a liaison between patients and medical staff and support clerical tasks to keep workflow smooth.

The ideal candidate has a High School diploma or GED (Some college preferred), at least six months in a call center, and excellent written and verbal communication.

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum six months experience in a call center environment.
• Excellent written and verbal communication skills.

Responsibilities

• Answer all incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergency and urgent calls promptly.
• Direct callers to clinical staff as necessary.
• Perform operator functions including triaging, transferring, setting up conference calls, and reporting telephone and equipment malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Assist with clerical duties to maintain department workflow.
• Perform other duties as assigned.

Skills

Communication skills

Technical/computer skills

Multi-tasking

Initiative

Ethics

Education

High School diploma or GED

Some college

Job description

Position purposeProvide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Courteously and efficiently answers all incoming calls and connects callers with the correct extension.Takes and relays messages in an accurate and timely manner.Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.Provides a pleasant and helpful phone contact for callers.Performs clerical duties as assigned to maintain workflow in the department.Perform other duties as assignedQualificationsEducation: High School diploma or GED. Some college preferred.Experience: Minimum six (6) months experience in a call center environment.Additional Qualifications N/APerformance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.Requirements for Level II Status:Intermediate experience (4+ years’ experience) and/or acting more independently.Takes on some additional duties to assist the office.Strong and consistent performer.