Phone Operator Specialist II (33035)

GI Alliance; Elgin (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

GI Alliance seeks a reliable telephone switchboard operator to manage a full range of call duties and clerical tasks. You will triage calls, relay messages, and connect callers with the appropriate extensions while supporting the office workflow.

Key skills include excellent communication, strong computer proficiency, and the ability to multitask in a fast-paced medical environment. Experience in a call center is preferred.

Qualifications

• High School diploma or GED; some college preferred.
• Minimum six months of call center experience.
• Excellent communication and multitasking abilities.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned

Skills

Excellent communication

Proficient computer skills

Multi-tasking

Initiative / self-motivation

Strong work ethics

Education

High School diploma or GED

Some college preferred

Job description

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned

Qualifications

Qualifications

Education: High School diploma or GED. Some college preferred. Experience: Minimum six (6) months experience in a call center environment. Additional Qualifications N/A

Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

Requirements For Level II Status

• Intermediate experience (4+ years' experience) and/or acting more independently.
• Takes on some additional duties to assist the office.
• Strong and consistent performer.