Lead 24/7 Call Center Ops & Training Supervisor

Iaw, Inc.; San Diego (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

A telecommunications provider in California is seeking a Telephone Operator to oversee switchboard operations, ensuring 24/7 coverage. The ideal candidate will provide training to operators and maintain logs of calls. Applicants must have an Associate's Degree or equivalent experience, US Citizenship, and 1-2 years in a similar role. Strong interpersonal skills and the ability to work under pressure are essential for success in this position.

Qualifications

• US Citizenship required.
• 1-2 years of experience as Telephone Operator.
• Ability to perform under pressure and adapt to changing work conditions.

Responsibilities

• Oversee switchboard operations and ensure 24/7 coverage.
• Provide supervision and training to switchboard operators.
• Maintain logs of international calls and patient location information.

Skills

Knowledge of telecommunications systems

Ability to handle stressful situations

Interpersonal communication

Education

Associate’s Degree or equivalent work experience

Job description

A telecommunications provider in California is seeking a Telephone Operator to oversee switchboard operations, ensuring 24/7 coverage. The ideal candidate will provide training to operators and maintain logs of calls. Applicants must have an Associate's Degree or equivalent experience, US Citizenship, and 1-2 years in a similar role. Strong interpersonal skills and the ability to work under pressure are essential for success in this position.