Lead 24/7 Call Center Ops & Training Supervisor

Iaw, Inc.; San Diego (CA); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

A telecommunications provider in California is seeking a Telephone Operator to oversee switchboard operations, ensuring 24/7 coverage. The ideal candidate will provide training to operators and maintain logs of calls. Applicants must have an Associate's Degree or equivalent experience, US Citizenship, and 1-2 years in a similar role. Strong interpersonal skills and the ability to work under pressure are essential for success in this position.

Qualifications

• US Citizenship required.
• 1-2 years of experience as Telephone Operator.
• Ability to perform under pressure and adapt to changing work conditions.

Responsabilités

• Oversee switchboard operations and ensure 24/7 coverage.
• Provide supervision and training to switchboard operators.
• Maintain logs of international calls and patient location information.

Connaissances

Knowledge of telecommunications systems

Ability to handle stressful situations

Interpersonal communication

Formation

Associate’s Degree or equivalent work experience

Description du poste

A telecommunications provider in California is seeking a Telephone Operator to oversee switchboard operations, ensuring 24/7 coverage. The ideal candidate will provide training to operators and maintain logs of calls. Applicants must have an Associate's Degree or equivalent experience, US Citizenship, and 1-2 years in a similar role. Strong interpersonal skills and the ability to work under pressure are essential for success in this position.