Telecommunications Operator

Westchester Medical Center Health Network; Kingston (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Telephone Operator/Dispatcher to provide prompt, accurate communications within the hospital environment. You will coordinate calls, pages, and dispatch emergency-related services while maintaining confidentiality and system integrity.

The ideal candidate has strong organizational and time-management skills, with prior experience in a high-volume hospital or customer service setting.

Qualifications

• High School graduate or GED. Preferably with one year of experience as a telephone operator/dispatcher or equivalent.
• A combination of education, experience and training that would produce the required abilities.
• Basic understanding of telephone PBX consoles, paging systems, radio systems, alarm reporting systems, and basic computer understanding.

Responsibilities

• Promptly answers customer calls and translates information into hospital terms for rapid connections.
• Coordinates service connection and disconnection of patient telephones and pages.
• Maintains up-to-date knowledge of hospital functions and personnel changes.
• Audits telephone and paging invoices and ensures regulatory confidentiality.

Skills

Customer relations

Organizational abilities

Time management

Education

High School diploma or GED

Tools

PBX consoles

Paging systems

Radio systems

Alarm reporting systems

Basic computer skills

Job description

Acts as a Telephone Operator - Knowledge Worker / Consultant / and Dispatcher, in providing prompt, efficient, and accurate communications service to all others. Coordinates electronic systems for all incoming and outgoing telephone, radio and pager services. Monitors alarm systems, dispatches emergency personnel, tracks emergency events and safety of people involved with emergency control measures. Controls radio paging systems. Audits telephone and paging invoices.

Responsibilities

• Promptly answers customers calls. Rapidly extracts data from customers, translating language into that of the Hospital environment so that connections can occur rapidly and accurately. Moves calls / dispatches and pages appropriately.
• Regularly follows the Departments time and attendance schedule. Notifying supervisor in advance of the need to be absent or late, And accommodates the department’s need to work extended or "last minute" scheduling needs.
• Uniformly expresses disposition and the desire to render accurate, cheerful service while maintaining regulatory confidentiality requirements.
• Maintains up-to-the moment knowledge of Hospital functions, activities, and changes in personnel.
• Exhibits superior short and long term memory skills relevant to job specific responsibilities, i.e.: multiple names, numbers, places, and emergency procedures.
• Consistently verifies operation of all computerized alarm systems.
• Promptly and efficiently coordinates service connection and disconnection of patient telephones.
• Correctly captures patient death information and relays data to next shift. Accurately coordinates chain of custody and movement of the body. Coordinates death Certificate process.

Qualifications/Requirements

EXPERIENCE

• The individual should be experienced in or quickly adapt to mastering the skills of a high profile customer relations specialist. The individual should exhibit exceptional organizational abilities and time management skills.

EDUCATION

• High School graduate or GED equivalent. Preferably with one year of experience as a telephone operator/dispatcher or equivalent. Or a combination of education, experience and training that would produce the required abilities.

LICENSES/CERTIFICATIONS

• Basic understanding of telephone PBX consoles, paging systems, radio systems, alarm reporting systems, and basic computer understanding and ability preferred.