Telemedia Coordinator | QA Monitoring & Coaching

UGI Hvac Services, Inc.; Northern (KY); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

On-site work

Annual bonus potential 5%

Job summary

HomeServe USA is seeking a Telemedia Coordinator to join their team. The Telemedia Coordinator will be responsible for weekly calibration calls, on-going monitoring of all campaigns, and assisting the team with various tasks.

The position has primary accountability for coaching, QA Monitoring, and other supportive tasks. Responsibilities include QA monitoring, handling escalations and coaching, ensuring reporting for all vendors, managing vendor promo items, processing agent login requests,

Qualifications

• Strong working knowledge of call center QA.
• 3-5 years of experience in a call center environment.
• Effective oral and written communication skills.
• Strong organizational skills.

Responsibilities

• Weekly QA Monitoring of various vendors and programs.
• Handle Customer Escalations – Research and Coaching.
• Ensure all reporting comes through for all vendors and file them in appropriate drive.
• Handle ordering of all Vendor promotional items etc.
• Handle Login requests for agents.
• Coordinate and handle Ambassador Meetings.
• Observe Trainings and document Feedback.

Skills

QA Monitoring

Call center experience

Communication skills

Organizational skills

Job description

HomeServe USA is seeking a Telemedia Coordinator to join their team. The Telemedia Coordinator will be responsible for weekly calibration calls, on-going monitoring of all campaigns, and assisting the team with various tasks.

The position has primary accountability for coaching, QA Monitoring, and other supportive tasks. Responsibilities include QA monitoring, handling escalations and coaching, ensuring reporting for all vendors, managing vendor promo items, processing agent login requests,