Remote QA Coordinator - Investigations & CAPA

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Job summary

Cardinal Health is recruiting for a remote Performance Monitoring role supporting Customer Service in the U.S. You will monitor quality, review processes, and help resolve customer issues while applying knowledge of regulations and quality systems.

Training is provided; full-time hours and a consistent M-F CST schedule ensure dependable coverage. The role requires 3+ years in a related field, with preferred call monitoring and case audit experience.

Qualifications

• Call Monitoring experience preferred.
• Case Audit experience preferred.
• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 3+ years experience in related field, preferred.

Responsibilities

• Demonstrates knowledge of quality systems and approaches.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
• Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
• Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
• Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
• Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

Skills

Call Monitoring

Case Audit

Experience in related field

Education

HS Diploma/GED or equivalent

Job description

Cardinal Health is recruiting for a remote Performance Monitoring role supporting Customer Service in the U.S. You will monitor quality, review processes, and help resolve customer issues while applying knowledge of regulations and quality systems.

Training is provided; full-time hours and a consistent M-F CST schedule ensure dependable coverage. The role requires 3+ years in a related field, with preferred call monitoring and case audit experience.