Telemedia Coordinator

UGI Hvac Services, Inc.; Northern (KY); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

On-site work

Annual bonus potential 5%

Job summary

HomeServe USA is seeking a Telemedia Coordinator to join their team. The Telemedia Coordinator will be responsible for weekly calibration calls, on-going monitoring of all campaigns, and assisting the team with various tasks.

The position has primary accountability for coaching, QA Monitoring, and other supportive tasks. Responsibilities include QA monitoring, handling escalations and coaching, ensuring reporting for all vendors, managing vendor promo items, processing agent login requests,

Qualifications

• Strong working knowledge of call center QA.
• 3-5 years of experience in a call center environment.
• Effective oral and written communication skills.
• Strong organizational skills.

Responsibilities

• Weekly QA Monitoring of various vendors and programs.
• Handle Customer Escalations – Research and Coaching.
• Ensure all reporting comes through for all vendors and file them in appropriate drive.
• Handle ordering of all Vendor promotional items etc.
• Handle Login requests for agents.
• Coordinate and handle Ambassador Meetings.
• Observe Trainings and document Feedback.

Skills

QA Monitoring

Call center experience

Communication skills

Organizational skills

Job description

HomeServe USA is seeking a Telemedia Coordinator to join their team. The Telemedia Coordinator will be responsible for weekly calibration calls, on-going monitoring of all campaigns, and assisting the team with various tasks. The position has primary accountability for coaching, QA Monitoring, and other supportive tasks.

Responsibilities

• Weekly QA Monitoring of various vendors and programs
• Handle Customer Escalations – Research and Coaching
• Ensure all reporting comes through for all vendors and file them in appropriate drive
• Handle ordering of all Vendor promotional items etc.
• Handle Login requests for agents
• Coordinate and handle Ambassador Meetings
• Observe Trainings and document Feedback

Essential Functions

• Attend Vendor Calibrations – 10%
• Call Auditing using F Series – 50%
• Call Listening for Focus Agents (Performance & QA) – 30%
• Observe Training, Login Requests, Update Training – 10%

Total

100%

Job Requirements

• Strong working knowledge of call center QA
• 3-5 years of experience in a call center environment
• Effective oral and written communication skills
• Strong organizational skills

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range: $53,919.16 - $ 71,892.22

Annual Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.

#HUSA #LI-NM1 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.