Telematics Implementation & Support Specialist

Wheels, LLC; Schaumburg (IL); Sur place; USD 47 000 - 66 000; Plein temps

Résumé du poste

Wheels, LLC is seeking a Telematics Specialist to act as the main point of contact on the Client Activation Team, facilitating new client implementations and delivering excellent service to existing clients.

You will lead status calls, coordinate installations, and review CASE parameters with clients and vendors, while applying knowledge of vehicle telematics to resolve issues efficiently.

Qualifications

• Strong communication and customer service skills required.
• Ability to coordinate multiple tasks across teams and vendors.
• Proficient in Excel and basic math; able to learn CASE parameters.

Responsabilités

• Lead/participate in status calls with clients and vendors to set up new Telematics clients.
• Coordinate with vendor and installer to ensure successful installations.
• Manage implementation calls and review parameters in CASE.
• Demonstrate knowledge of vehicle telematics and provide excellent service to existing clients.
• Possess strong problem solving, and communication skills; handle changes as needed.

Connaissances

Communication

Customer service

Multi-tasking

Independent work

Problem solving

Formation

High School Diploma

Associates degree preferred

Outils

Microsoft Excel

Description du poste

Wheels, LLC is seeking a Telematics Specialist to act as the main point of contact on the Client Activation Team, facilitating new client implementations and delivering excellent service to existing clients.

You will lead status calls, coordinate installations, and review CASE parameters with clients and vendors, while applying knowledge of vehicle telematics to resolve issues efficiently.