Telematics Specialist

Wheels, LLC; Schaumburg (IL); On-site; USD 47,000 - 66,000; Full time

Job summary

Wheels, LLC is seeking a Telematics Specialist to act as the main point of contact on the Client Activation Team, facilitating new client implementations and delivering excellent service to existing clients.

You will lead status calls, coordinate installations, and review CASE parameters with clients and vendors, while applying knowledge of vehicle telematics to resolve issues efficiently.

Qualifications

• Strong communication and customer service skills required.
• Ability to coordinate multiple tasks across teams and vendors.
• Proficient in Excel and basic math; able to learn CASE parameters.

Responsibilities

• Lead/participate in status calls with clients and vendors to set up new Telematics clients.
• Coordinate with vendor and installer to ensure successful installations.
• Manage implementation calls and review parameters in CASE.
• Demonstrate knowledge of vehicle telematics and provide excellent service to existing clients.
• Possess strong problem solving, and communication skills; handle changes as needed.

Skills

Communication

Customer service

Multi-tasking

Independent work

Problem solving

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Excel

Job description

JOB OVERVIEW

The Telematics Specialist will be responsible for acting as a Telematics point person on the Client Activation Team to facilitate implementation of new Telematics clients and to provide excellent customer service for existing clients.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Participate/lead status calls with the client and vendor to help set up new Telematics clients.
• Work closely with vendor and installer to ensure successful installations.
• Handle implementation calls with the client and vendor and review the parameters in CASE.
• Must learn and demonstrate a knowledge of vehicle telematics.
• Provide excellent customer service to all existing Telematics clients to resolve issues and handle changes.
• Other Duties
• Coordinate device installations with installers.
• Provide phone coverage for incoming calls.
• Other duties and responsibilities as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities.

COMPETENCIES - SKILLS

• Ability to simultaneously and effectively coordinate multiple efforts across functional teams and individuals.
• Strong facilitation and communication skills both in written and verbal at various organizational levels in the business.
• Detail oriented, strong problem solving and decision making skills.
• Enthusiasm to learn.

EDUCATION AND EXPERIENCE

• High School Diploma required - Associates degree preferred
• Call experience a plus.
• One (1) to two (2) years relevant experience
• Strong problem solving, customer service and communication (verbal, written) skills.
• Advanced Microsoft Excel skills preferred. Basic math skills required.
• Must be able to work independently and multi task. Must be accountable for the results of all tasks.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Georgia or Illinois and operates in a professional office environment.

Position Type/Standard Schedule: This is a full-time position, Monday through Friday.

Travel: No Travel required for this position.

Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$47,300-$66,200

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.