Field Telematics Install Technician

Motive; Detroit (MI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental and vision

401k contributions

Paid time off

Life insurance

Job summary

Motive is seeking an Installation Specialist to join our team. You will be responsible for the installation, maintenance, and repair of telematics devices in customer vehicles, ensuring high-quality workmanship and satisfaction.

Travel 50-75% of the year and serve as the lead onsite presence for strategic deployments. You will train customers on-site, coordinate trials and RMAs, and work with third-party installers to ensure successful installations and documentation.

Qualifications

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver’s license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.

Responsibilities

• Installation and Support: Install Motive's product suite across vehicles and assets, independently or with third-party installers.
• Customer Engagement: Conduct on-site customer training, manage trials/pilots, RMAs, and lead deployments.
• Quality Assurance: Oversee installation projects, perform on-site checks, and audit documentation for best practices.
• Innovation: Collaborate with Field Engineering to inform product improvements based on field experience.
• Guidance: Create custom installation guides for specialty configurations and customer requests.
• Support: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage review and resolution of escalated technical issues for stakeholders.

Skills

IoT installation

Automotive electrical

Customer training

Travel readiness

Technical communication

Education

High school diploma or equivalent

Tools

Wiring diagrams

Electrical systems knowledge

Job description

Motive is seeking an Installation Specialist to join our team. You will be responsible for the installation, maintenance, and repair of telematics devices in customer vehicles, ensuring high-quality workmanship and satisfaction.

Travel 50-75% of the year and serve as the lead onsite presence for strategic deployments. You will train customers on-site, coordinate trials and RMAs, and work with third-party installers to ensure successful installations and documentation.