Telehealth Client Support Specialist I

Medcor; Crystal Lake (IL); Hybrid; USD 30,000 - 44,000; Full time

Job summary

Medcor is seeking a Client Support Specialist I to join our Telehealth Team. You will assist clients, healthcare providers, and internal teams, ensuring questions are answered and information is accurately maintained while delivering exceptional service.

No healthcare experience is required; a strong customer service background and excellent communication skills are preferred. This role supports a fast-paced, team-oriented environment with opportunities for growth.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in customer service, client relations, or an operational support role.
• Strong verbal and written communication skills.
• Excellent attention to detail and the ability to multitask.
• Comfortable handling inbound and outbound phone calls and communicating through email.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn new software and navigate multiple systems efficiently.
• Strong problem-solving skills with a professional, customer-first approach.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Deliver exceptional customer service: Respond to incoming phone calls, emails, voicemails, and client inquiries in a professional and timely manner.
• Resolve client requests: Manage and process support tickets through Zendesk, including flagged calls, duplicate calls, and other service requests.
• Support daily operations: Maintain accurate client information, update records, and assist with account management and data entry.
• Work with healthcare providers: Assist providers with invoice-related questions and ensure information is processed accurately.
• Maintain medical records: Help ensure client medical records are properly maintained, updated, and archived in accordance with applicable regulations.
• Track and report incidents: Assist with workplace incident tracking and reporting based on client needs.
• Collaborate with your team: Work closely with fellow team members, participate in training, and contribute to process improvements.
• Meet performance expectations: Maintain accuracy, productivity, and quality standards while providing a positive client experience.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Phone & email

Data entry

Independent work

Education

High school diploma or GED

Tools

Zendesk

RingCentral

Microsoft Office

Job description

Medcor is seeking a Client Support Specialist I to join our Telehealth Team. You will assist clients, healthcare providers, and internal teams, ensuring questions are answered and information is accurately maintained while delivering exceptional service.

No healthcare experience is required; a strong customer service background and excellent communication skills are preferred. This role supports a fast-paced, team-oriented environment with opportunities for growth.