Telehealth Support Specialist

North American Mental Health Services; Redding (CA); Remote; USD 25,000 - 39,000; Full time

Job summary

North American Mental Health Services is seeking a Telehealth Assistant to support the Telehealth Operations team by handling administrative and patient support tasks in a virtual setting. The role focuses on managing overflow tasks, aiding patient communications, and ensuring accurate documentation within the EHR, while upholding HIPAA compliance and professional patient interactions.

Ideal candidates have a high school diploma, at least one year in a clinical outpatient environment, and strong

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in outpatient mental health or similar setting preferred.
• Proficient with video conferencing tools and MS Office.
• Able to work independently in a fast-paced virtual environment.

Responsibilities

• Collect co-pays and cash payments per company policy and document transactions in the EHR.
• Monitor and return voicemails in a timely manner; assist with basic scheduling and inquiries.
• Route clinical or complex concerns to appropriate staff; maintain HIPAA-compliant communications.
• Sort and distribute incoming mail; scan and upload documents to patient charts; ensure proper labeling of records.
• Assist with scheduling overflow and patient follow-ups; support high-volume periods to maintain workflow.

Skills

Attention to detail

Strong communication

Team player

Adaptability

Customer service

Education

High school diploma

HR coursework/certification preferred

Tools

Video conferencing

Microsoft Office

Job description

North American Mental Health Services is seeking a Telehealth Assistant to support the Telehealth Operations team by handling administrative and patient support tasks in a virtual setting. The role focuses on managing overflow tasks, aiding patient communications, and ensuring accurate documentation within the EHR, while upholding HIPAA compliance and professional patient interactions.

Ideal candidates have a high school diploma, at least one year in a clinical outpatient environment, and strong