Telehealth Assistant

Native American Mental Health Services Corporation; Redding (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Native American Mental Health Services Corporation is seeking a Telehealth Assistant to support the Telehealth Operations team from the Redding area. The role involves handling overflow tasks, assisting with patient communication, and ensuring accurate documentation within the electronic health record (EHR).

Day shifts during full-time/part-time postings support efficient patient access. Responsibilities include collecting co-pays, maintaining HIPAA compliance, and coordinating with clinicians

Qualifications

• High school diploma or equivalent required; HR coursework or certification preferred.
• Minimum of one year of experience in an outpatient, community mental health, or similar clinical setting preferred.
• Proficiency with video conferencing platforms and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced virtual environment.

Responsibilities

• Process patient co-pays and document all transactions in the EHR.
• Monitor voicemails and assist patients with scheduling and inquiries.
• Sort mail, scan and upload documents, and keep patient records well organized.
• Support scheduling overflow and patient follow-ups during busy periods.
• Document actions in the EHR and maintain HIPAA compliance.

Skills

Attention to detail

Strong communication

Adaptability

Team-oriented

Accountability

Education

High school diploma or equivalent

Tools

Video conferencing platforms

Microsoft Office

Job description

Job Details: Job Location: Redding , CA 96001, Position Type: Full-Time/Part-Time, Salary Range: $19.00 - $20.00 Hourly, Job Shift: Day

The Telehealth Assistant supports the Telehealth Operations team by managing administrative and patient support tasks to improve efficiency, reduce coordinator workload, and enhance patient access.

This role is responsible for handling overflow tasks, assisting with patient communication, and ensuring accurate documentation within the electronic health record (EHR).

Essential Duties & Responsibilities

Patient Financial Support

• Collect co-pays and cash payments per company policy
• Accurately document all transactions in the EHR

Patient Communication

• Monitor and return voicemails in a timely manner
• Assist patients with basic scheduling and inquiries
• Route clinical or complex concerns to appropriate staff (MA/provider/coordinator)
• Maintain professional, HIPAA-compliant communication

Administrative Support

• Sort and distribute incoming mail
• Scan and upload documents into patient charts
• Ensure accurate labeling and organization of records

Coordinator Overflow Support

• Assist with scheduling overflow and patient follow-ups
• Support high-volume periods by completing assigned tasks
• Help maintain workflow continuity across the team

Documentation & Compliance

• Accurately document all actions in the EHR
• Maintain strict HIPAA compliance
• Follow all organizational policies and procedures

Core Competencies

• Attention to detail
• Strong communication skills
• Adaptability and flexibility
• Team-oriented mindset
• Accountability and reliability

Qualifications:

• Education: High school diploma or equivalent required; additional HR coursework or certification preferred.
• Experience:
  • Minimum of one (1) year of experience in an outpatient, community mental health, or similar clinical setting preferred.
• Technical Skills:
  • Technical proficiency with video conferencing platforms and Microsoft Office Suite.
  • Problem-solving mindset with the ability to troubleshoot and resolve technical issues efficiently.
  • Ability to work independently and collaboratively in a fast-paced virtual environment.
• Soft Skills:
  • Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.
  • Strong organizational, time management, and problem-solving skills.