Telehealth Assistant

North American Mental Health Services; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

North American Mental Health Services is seeking a Telehealth Assistant to support its Telehealth Operations team by managing administrative duties and patient support activities. This role enhances patient access to healthcare by improving operational efficiency and reducing coordinator workload.

The candidate will assist with patient communication, scheduling support, documentation management, and financial transactions while maintaining HIPAA compliance in a fast-paced virtual healthcare

Qualifications

• High school diploma or equivalent required.
• HR coursework or certification preferred.
• Minimum one year of experience in outpatient, community mental health, or similar setting preferred.
• Proficiency with video conferencing platforms and Microsoft Office Suite.
• Strong communication, interpersonal skills and ability to work with diverse populations.
• able to work independently while collaborating with a multidisciplinary team.

Responsibilities

• Collect patient co-pays and cash payments per policies.
• Document financial transactions and patient interactions in the EHR.
• Manage patient voicemails and respond promptly.
• Assist patients with scheduling requests and inquiries.
• Route complex concerns to appropriate staff.
• Maintain HIPAA-compliant patient communications.
• Sort and distribute incoming mail and manage docs.
• Scan, upload, label, and organize patient documents in records.
• Support scheduling overflow and high-volume periods.
• Ensure accurate documentation of all activities in the EHR.

Skills

Strong communication

Multitasking

Organization

Customer service

Independent work

Education

High school diploma or equivalent

Tools

Video conferencing tools

Microsoft Office Suite

Job description

North American Mental Health Services is seeking a Telehealth Assistant to support its Telehealth Operations team by managing administrative duties and patient support activities. This role plays an important part in improving operational efficiency, reducing coordinator workload, and enhancing patient access to healthcare services.

The ideal candidate will assist with patient communication, scheduling support, documentation management, and financial transactions while maintaining accurate electronic health record (EHR) updates and strict HIPAA compliance. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced virtual healthcare environment.

Key Responsibilities:

• Collect patient co-pays and cash payments according to company policies.
• Accurately document financial transactions and patient interactions within the EHR system.
• Monitor and respond to patient voicemails in a timely and professional manner.
• Assist patients with basic scheduling requests and general inquiries.
• Route clinical or complex patient concerns to appropriate healthcare staff members.
• Maintain professional and HIPAA-compliant communication with patients.
• Sort and distribute incoming mail while managing administrative documentation.
• Scan, upload, label, and organize patient documents within electronic records.
• Support scheduling overflow, patient follow-ups, and high-volume operational periods.
• Complete assigned administrative tasks to maintain workflow continuity.
• Ensure all activities and patient interactions are accurately documented in the EHR.
• Follow organizational policies, procedures, and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Additional HR coursework or certification is preferred.
• Minimum one year of experience in an outpatient, community mental health, or similar clinical environment is preferred.
• Technical proficiency with video conferencing platforms and Microsoft Office Suite.
• Ability to troubleshoot technical issues and solve problems efficiently.
• Strong communication and interpersonal skills with the ability to work with diverse populations.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Strong multitasking, organizational, and time management skills.
• Professional attitude with excellent customer service and problem-solving abilities.

Strong knowledge of:

• Electronic Health Records (EHR), patient documentation, and healthcare administration
• HIPAA compliance and professional patient communication
• Microsoft Office, virtual communication tools, and telehealth support processes High school diploma or equivalent required. Additional HR coursework or certification preferred.