Telehealth Assistant

North American Mental Health Services; Redding (CA); Remote; USD 25,000 - 39,000; Full time

Job summary

North American Mental Health Services is seeking a Telehealth Assistant to support the Telehealth Operations team by handling administrative and patient support tasks in a virtual setting. The role focuses on managing overflow tasks, aiding patient communications, and ensuring accurate documentation within the EHR, while upholding HIPAA compliance and professional patient interactions.

Ideal candidates have a high school diploma, at least one year in a clinical outpatient environment, and strong

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in outpatient mental health or similar setting preferred.
• Proficient with video conferencing tools and MS Office.
• Able to work independently in a fast-paced virtual environment.

Responsibilities

• Collect co-pays and cash payments per company policy and document transactions in the EHR.
• Monitor and return voicemails in a timely manner; assist with basic scheduling and inquiries.
• Route clinical or complex concerns to appropriate staff; maintain HIPAA-compliant communications.
• Sort and distribute incoming mail; scan and upload documents to patient charts; ensure proper labeling of records.
• Assist with scheduling overflow and patient follow-ups; support high-volume periods to maintain workflow.

Skills

Attention to detail

Strong communication

Team player

Adaptability

Customer service

Education

High school diploma

HR coursework/certification preferred

Tools

Video conferencing

Microsoft Office

Job description

The Telehealth Assistant supports the Telehealth Operations team by managing administrative and patient support tasks to improve efficiency, reduce coordinator workload, and enhance patient access. This role is responsible for handling overflow tasks, assisting with patient communication, and ensuring accurate documentation within the electronic health record (EHR).

Essential Duties & Responsibilities

Patient Financial Support

• Collect co-pays and cash payments per company policy
• Accurately document all transactions in the EHR

Patient Communication

• Monitor and return voicemails in a timely manner
• Assist patients with basic scheduling and inquiries
• Route clinical or complex concerns to appropriate staff (MA/provider/coordinator)
• Maintain professional, HIPAA-compliant communication

Administrative Support

• Sort and distribute incoming mail
• Scan and upload documents into patient charts
• Ensure accurate labeling and organization of records

Coordinator Overflow Support

• Assist with scheduling overflow and patient follow-ups
• Support high-volume periods by completing assigned tasks
• Help maintain workflow continuity across the team

Documentation & Compliance

• Accurately document all actions in the EHR
• Maintain strict HIPAA compliance
• Follow all organizational policies and procedures

Core Competencies

• Attention to detail
• Strong communication skills
• Adaptability and flexibility
• Team-oriented mindset
• Accountability and reliability

Qualifications

• Education: High school diploma or equivalent required; additional HR coursework or certification preferred.
• Experience:
  • Minimum of one (1) year of experience in an outpatient, community mental health, or similar clinical setting preferred.
• Technical Skills:
  • Technical proficiency with video conferencing platforms and Microsoft Office Suite.
  • Problem-solving mindset with the ability to troubleshoot and resolve technical issues efficiently.
  • Ability to work independently and collaboratively in a fast-paced virtual environment.
• Soft Skills:
  • Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.
  • Strong organizational, time management, and problem-solving skills.