Telehealth Operations Coordinator

Cfg Health System; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

CFG Health Systems, LLC in Philadelphia, PA is seeking a Telehealth Coordinator to manage and support the delivery of virtual healthcare services. The role serves as a liaison between patients, providers and admin teams to facilitate smooth telehealth operations.

You will coordinate appointments, assist users with platforms, ensure HIPAA compliance, and maintain accurate records. The position requires strong communication, organization, and problem-solving skills, with a day shift in a full-time

Qualifications

• Bachelor’s degree or higher in a healthcare-related field.
• Experience with telehealth operations or clinical coordination preferred.
• Familiarity with HIPAA and privacy regulations.

Responsibilities

• Coordinate and schedule telehealth appointments for patients and providers.
• Support patients and providers in accessing and using telehealth platforms, including troubleshooting technical issues.
• Ensure telehealth sessions are conducted in compliance with HIPAA, privacy regulations, and organizational policies.
• Maintain accurate records of telehealth visits, including documentation, billing, and reporting.
• Collaborate with clinical and administrative teams to streamline telehealth workflows and optimize patient experience.
• Train staff and providers on telehealth best practices, platform updates, and operational procedures.
• Monitor telehealth metrics, including utilization, patient satisfaction, and technical performance, and report findings to leadership.
• Assist in implementing telehealth policies, procedures, and quality improvement initiatives.
• Stay up-to-date with telehealth technology, regulatory requirements, and industry trends.
• Perform other duties as assigned

Skills

Communication

Organizational skills

Problem-solving

Customer service

Tech troubleshooting

Education

Bachelor’s degree in healthcare administration

Nursing

Health Information Management

Tools

Telehealth platforms

EHR systems

Scheduling software

Job description

CFG Health Systems, LLC in Philadelphia, PA is seeking a Telehealth Coordinator to manage and support the delivery of virtual healthcare services. The role serves as a liaison between patients, providers and admin teams to facilitate smooth telehealth operations.

You will coordinate appointments, assist users with platforms, ensure HIPAA compliance, and maintain accurate records. The position requires strong communication, organization, and problem-solving skills, with a day shift in a full-time