Referral Coordinator

Chapa-De Indian Health; Auburn (CA); Sur place; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Retirement plan with employer match

Résumé du poste

Chapa-De Indian Health Program, Inc. is seeking a Referral Coordinator to help patients navigate care by coordinating medical referrals and guiding them through the process. This role connects patients, providers, and specialists to ensure timely access to needed services.

Schedule is Monday–Friday, 8:00am–5:00pm. Requirements include a High School diploma and healthcare customer service experience using an EHR. Located in Auburn, CA area, serving the broader Grass Valley community.

Qualifications

• High School Diploma or equivalent.
• One year of healthcare customer service using an EHR, with basic medical terminology.
• Experience answering calls and coordinating patient care using computer applications.

Responsabilités

• Coordinate medical referrals and guide patients through the referral process.
• Process referral requests and obtain prior authorizations.
• Schedule appointments and arrange transportation when needed.
• Maintain referrals in the EHR and follow up to prevent delays in care.

Connaissances

Customer service

EHR navigation

Phone handling

Medical terminology

Formation

High School Diploma

Outils

EHR system

Description du poste

Help Connect Patients to the Care They Need—One Referral at a Time!

Are you organized, detail-oriented, and passionate about helping patients navigate their healthcare journey? Chapa-De Indian Health is looking for a Referral Coordinator who enjoys problem-solving, coordinating care, and making a meaningful difference in the lives of patients. In this role, you'll help bridge the gap between patients, providers, and specialists, ensuring patients receive the care they need when they need it!

Schedule: Monday-Friday, 8:00am-5:00pm

Hourly Pay: $25.00-$27.00

Exceptional Benefits:

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match

What You'll Do:

• Help Patients Navigate Their Care: Coordinate medical referrals and guide patients through the referral process, ensuring they have the information and support needed to access specialty care.
• Keep Referrals Moving: Process referral requests, obtain prior authorizations, and coordinate with insurance providers and specialty clinics to ensure timely access to care.
• Be a Patient's Go-To Resource: Provide referral updates, assist with scheduling appointments and transportation when needed, and help patients navigate next steps in their care.
• Collaborate with the Care Team: Work closely with medical providers, nursing staff, specialists, and other team members to ensure a smooth and coordinated patient experience.
• Stay Organized and Follow Through: Track referral progress, maintain accurate documentation in the electronic health record (EHR), and proactively follow up on pending referrals to prevent delays in patient care.

What You'll Bring:

• High School Diploma or equivalent.
• One year customer service experience in a healthcare environment using a medical EHR system with understanding of basic medical terminology.
• Prior experience answering phone calls and using computer based applications to coordinate patient care.

If you're passionate about helping others, thrive in a team environment, and want to make a meaningful impact in the community, we'd love to meet you!

About Us:

Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).