Patient Referral Navigator

Chapa-De Indian Health Program, Inc.; Auburn (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan with employer match

Job summary

Chapa-De Indian Health Program, Inc. is seeking a Referral Coordinator to help patients navigate care by coordinating medical referrals and guiding them through the process. This role connects patients, providers, and specialists to ensure timely access to needed services.

Schedule is Monday–Friday, 8:00am–5:00pm. Requirements include a High School diploma and healthcare customer service experience using an EHR. Located in Auburn, CA area, serving the broader Grass Valley community.

Qualifications

• High School Diploma or equivalent.
• One year of healthcare customer service using an EHR, with basic medical terminology.
• Experience answering calls and coordinating patient care using computer applications.

Responsibilities

• Coordinate medical referrals and guide patients through the referral process.
• Process referral requests and obtain prior authorizations.
• Schedule appointments and arrange transportation when needed.
• Maintain referrals in the EHR and follow up to prevent delays in care.

Skills

Customer service

EHR navigation

Phone handling

Medical terminology

Education

High School Diploma

Tools

EHR system

Job description

Chapa-De Indian Health Program, Inc. is seeking a Referral Coordinator to help patients navigate care by coordinating medical referrals and guiding them through the process. This role connects patients, providers, and specialists to ensure timely access to needed services.

Schedule is Monday–Friday, 8:00am–5:00pm. Requirements include a High School diploma and healthcare customer service experience using an EHR. Located in Auburn, CA area, serving the broader Grass Valley community.