Senior Call Center Trainer & Team Coach (Healthcare)

Chapa-De Indian Health Program, Inc.; Auburn (CA); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Employer-paid health insurance (med./d

17 days PTO, 11 holidays, 8+ sick days

Retirement plan with 6% employermatch

Job summary

Chapa-De Indian Health Program, Inc. is seeking a Senior Call Center Representative to lead and support our Medical Call Center team in Auburn, CA. You will train staff, handle high-volume patient calls, and ensure accurate scheduling and records in our EHR system.

In this role, you’ll coordinate with clinical teams, verify insurance, and maintain HIPAA compliance while delivering compassionate, patient-centric service. This is a daytime, on-site position with strong benefits.

Qualifications

• High school diploma or GED.
• 3+ years of high-volume healthcare call center experience.
• 3+ years of demonstrated problem-solving experience.
• Strong communication, customer service, teamwork and organizational skills.
• Familiarity with medical terminology and MS Word, Excel, PowerPoint, and Outlook.
• Experience with Electronic Health Records (EHR), preferably eClinicalWorks.

Responsibilities

• Train, coach, and support Call Center Representatives, monitor training progress and identify opportunities to improve team performance.
• Handle high-volume incoming calls for Medical and Optometry services with professional, compassionate patient assistance.
• Schedule, confirm, cancel, and reschedule appointments; verify insurance and Medi-Cal eligibility; maintain accurate EHR documentation.
• Collaborate with clinical teams to coordinate patient requests, prescription refills, scheduling concerns, and follow-up needs.
• Assist with escalated calls, recommend workflow improvements, and maintain HIPAA compliance and patient confidentiality.

Skills

Phone experience

Problem solving

Communication

Teamwork

Organizational skills

EHR experience

Medical terminology

Education

High school diploma

Tools

EHR (eClinicalWorks)

Job description

Chapa-De Indian Health Program, Inc. is seeking a Senior Call Center Representative to lead and support our Medical Call Center team in Auburn, CA. You will train staff, handle high-volume patient calls, and ensure accurate scheduling and records in our EHR system.

In this role, you’ll coordinate with clinical teams, verify insurance, and maintain HIPAA compliance while delivering compassionate, patient-centric service. This is a daytime, on-site position with strong benefits.