Senior Call Center Coach & Patient Access Lead

Chapa-De Indian Health; Auburn (CA); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO

11 paid holidays

8+ paid sick days

Retirement plan with 6% employer match

Job summary

Chapa-De Indian Health in Auburn, CA is seeking a Senior Call Center Representative to train and support a Medical Call Center team. You will handle high-volume patient calls, verify insurance, schedule appointments, and maintain accurate EHR documentation.

Ideal candidates bring 3+ years in healthcare call centers, strong problem-solving, and excellent communication. Supervisory experience and EHR (eClinicalWorks) familiarity are preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of high-volume healthcare call center experience.
• Strong problem-solving and multitasking abilities.
• Excellent communication and teamwork skills.
• Familiarity with medical terminology and EHR systems.

Responsibilities

• Train, coach, and support call center representatives.
• Handle high-volume incoming calls for healthcare services.
• Schedule, confirm, cancel, and reschedule appointments; verify insurance and Medi-Cal eligibility; maintain EHR documentation.
• Coordinate with clinical teams for patient requests and follow-ups.
• Assist with escalated calls; suggest workflow improvements; ensure HIPAA compliance.

Skills

High-volume calls

Problem-solving

Communication

Teamwork

EHR experience

Microsoft Office

Supervisory experience

Medical terminology

Education

High school diploma

Tools

Word

Excel

PowerPoint

Outlook

eClinicalWorks (EHR)

Job description

Chapa-De Indian Health in Auburn, CA is seeking a Senior Call Center Representative to train and support a Medical Call Center team. You will handle high-volume patient calls, verify insurance, schedule appointments, and maintain accurate EHR documentation.

Ideal candidates bring 3+ years in healthcare call centers, strong problem-solving, and excellent communication. Supervisory experience and EHR (eClinicalWorks) familiarity are preferred.