Telecommunicator I - Experienced

City of Champaign; Mattoon (IL); On-site; USD 45,000 - 50,000; Full time

Job summary

METCAD 9-1-1 of Champaign County, Illinois, is seeking an Experienced Telecommunicator I to handle emergency and non-emergency calls for police, fire, and EMS, and related tasks in a multi-discipline center. Candidates must have 2+ years of experience in a multi-jurisdictional emergency communications center within the last five years, complete training and probation in the most recent center, be 18 or older, a U.S.

citizen or authorized to work, and hold a high school diploma.

Qualifications

• Two+ years of experience in a multi-jurisdictional center within the last five years.
• Completed training program in most recent center.
• Completed probationary period in most recent center.
• Must be 18 years or older by hire date.
• US citizen or legally allowed to work in the US (I-9).
• High School diploma or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to acquire mandated certifications during training.

Responsibilities

• This role performs emergency and non-emergency telephone and two-way radio work for police, fire, and EMS services and related tasks.

Skills

Emergency communications experience

Two-way radio communications

Customer service under stress

Shift work & overtime

Education

High School diploma or equivalent

Job description

METCAD 9-1-1 of Champaign County, Illinois, is continuously hiring for Experienced Telecommunicator I in a multi-discipline, multi-jurisdictional communications center.

To be considered for this Experienced Telecommunicator position, candidates must have a minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years. (See full list of requirements below.).

This position performs emergency and non-emergency telephone and two-way radio communication work for police, fire, and EMS services and related work as required.

• 2+ years' experience (full-time, continuous basis in multi-jurisdictional center, within last 5 years).
• Completed training program in most recent center.
• Completed probationary period in most recent center.
• Must be 18 years or older by date of hire.
• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements).
• High School diploma, or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems). during the training phase.

Starting salary range is $32.96 to $36.39 per hour, DOQ. Employees may qualify for salary increases based on performance and/or longevity