METCAD 9-1-1 Interest Form

City of Champaign; Urbana (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

City of Champaign/METCAD seeks a Telecommunicator to handle 9-1-1 and non-emergency calls for Police, Fire, and EMS in Champaign County. The role requires calm, accurate data gathering and ability to provide lifesaving instructions during medical emergencies.

Candidates must have 2+ years in a multi-jurisdictional dispatch center within the past five years and be able to work varying shifts. Training includes mandated certifications and compliance with confidentiality rules.

Qualifications

• Must have 2+ years experience in a multi-jurisdictional, multi-discipline emergency communications center within the last 5 years.
• Demonstrated ability to gather, verify, and document caller information.
• Ability to provide emergency medical dispatch triage and lifesaving instructions when needed.

Responsibilities

• Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and EMS.
• Receive and manage emergency and non-emergency calls while maintaining professionalism in high-stress situations.
• Gather, verify, and document critical caller information in the dispatch system for accurate records.
• Deliver emergency medical dispatch instructions and triage when necessary to callers.
• Independently assess situations and determine appropriate level of emergency response.
• Comply with all department policies, procedures, and confidentiality standards.

Skills

Calm under pressure

Multitasking

Customer service

Communication skills

Education

High School Diploma

Tools

Dispatch software

Computer literacy

Job description

Filling out this form ensures communication from about upcoming events, job posting, and other helpful information.

Candidates must have a minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years to quality.

METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies through-out Champaign County.

Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system.

Learn more about how to become a Telecommunicator at metcad911il.gov.

• Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS).
• Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations.
• Gather, verify, and document critical caller information in the dispatch system to ensure complete and accurate call records.
• Deliver emergency medical dispatch triage and provide lifesaving instructions to callers when necessary.
• Independently assess situations and determine the appropriate level of emergency response.
• Comply with all department policies, procedures, and confidentiality standards.

• U. S. Citizen or legally authorized to work in the United States (must meet I-9 requirements).
• Valid Driver's License.
• High School Diploma or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.

• Experience with dispatching, customer service, and computer use.