Telecommunicator I - Experienced

City of Champaign; Champaign (IL); Sur place; USD 45 000 - 50 000; Plein temps

Résumé du poste

The City of Champaign, operating METCAD 9-1-1 in Champaign County, is seeking an Experienced Telecommunicator I with at least two years in a multi-jurisdictional emergency communications center. The role requires timely, accurate radio/telephone work for police, fire, and EMS, along with completing NTN testing and onboarding steps.

Starting compensation ranges hourly between $32.96 and $36.39, with opportunities for salary increases based on performance and longevity. Equal opportunity employer.

Qualifications

• Minimum 2 years' full-time, continuous experience in a multi-jurisdictional center within the last 5 years.
• Completed training program in the most recent center.
• Complete probationary period in the most recent center.

Responsabilités

• Perform emergency and non-emergency telephone and two-way radio communications for police, fire, and EMS.
• Complete steps of the hiring process (apply, testing via NTN, attestation upload).
• Attend informational sessions, interviews, background checks, and drug/psychological screenings.

Connaissances

Emergency communications

Multijurisdictional experience

Customer service

Typing proficiency

Formation

High school diploma

Outils

NTN testing

Description du poste

Position Overview

METCAD 9-1-1 of Champaign County, Illinois, is continuously hiring for Experienced Telecommunicator I in a multi-discipline, multi-jurisdictional communications center. To be considered for this Experienced Telecommunicator position, candidates must have a minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years. (See full list of requirements below.)

Job Responsibilities

This position performs emergency and non-emergency telephone and two-way radio communication work for police, fire, and EMS services and related work as required. Candidates are required to complete the following steps to be considered for the position:

1. Apply through this posting.
2. METCAD Hiring Manager will contact you directly to confirm eligibility and hiring process steps below.
3. Complete Testing through National Testing Network (NTN). Note: testing fees waived for applicants meeting Experienced Telecommunicator I requirements.

• E-Comm National Exam with passing scores of: Call Taker/53, Notes/64, Dispatch/43.
• Typing Test (35 words per minute with at least 90% accuracy, based on the Adjusted Words Per Minute score).
• Computer Simulations

1. Sign and upload Attestation form to NTN account

Candidates successfully passing the steps above will then be invited to move through the remainder of the hiring process which may include:

1. Attendance at an Informational Session that outlines details of the position.
2. In-person interviews.
3. Reference and background checks, including a fingerprint-based criminal history check.
4. Job preview sit along with a current Telecommunicator.
5. Contingent offer of employment.
6. Drug screening, hearing test, and psychological evaluation.
7. Confirmed offer of employment.

Required Qualifications

• 2+ years' experience (full-time, continuous basis in multi-jurisdictional center, within last 5 years).
• Completed training program in most recent center.
• Completed probationary period in most recent center.
• Must be 18 years or older by date of hire.
• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements).
• High School diploma, or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems). during the training phase.

Starting salary range is $32.96 to $36.39 per hour, DOQ. Employees may qualify for salary increases based on performance and/or longevity

Other Information

Contact the Human Resources Department at [phone] Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.

The City of Champaign is an Equal Opportunity Employer committed to promoting a work environme nt and a community that values and supports diversity and inclusion. Women, minorities and individuals with disabilities are encouraged to apply.

The City of Champaign's mission is to provide responsive, caring, cost-effective service in partnership with our community. The following values guide our work: Personal Integrity, Responsibility, Respect, Teamwork, Results. The City of Champaign is committed to promoting a work environme nt and a community that values and supports diversity and inclusion. Learn more about the city's mission and values at https://champaignil.gov/city-managers-office