Telecommunicator I - Experienced

City-of-Champaign,-I; Illinois; On-site; USD 45,000 - 50,000; Full time

Job summary

METCAD 9-1-1 of Champaign County, Illinois, is seeking an Experienced Telecommunicator I to handle 911 and non-emergency communications in a multi-discipline, multi-jurisdictional center. The role requires at least two years in a similar center within the last five years and involves listening, typing, and rapid decision-making under stress.

Starting salary ranges from $32.96 to $36.39 per hour, with opportunities for increases based on performance and longevity.

Qualifications

• Minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years.
• Must be able to work shifts, weekends, holidays, and overtime.
• Ability to acquire mandated certifications during training (e.g., EMD, NIMS).

Responsibilities

• Handles emergency and non-emergency telephone and two-way radio communications for police, fire, and EMS.
• Participates in testing and hiring steps including NTN requirements and attestations.

Skills

Communication

Customer service

Typing speed 35 wpm

Education

High School diploma or equivalent

Job description

METCAD 9-1-1 of Champaign County, Illinois, is continuously hiring for Experienced Telecommunicator I in a multi-discipline, multi-jurisdictional communications center. To be considered for this Experienced Telecommunicator position, candidates must have a minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years. (See full list of requirements below.).

This position performs emergency and non-emergency telephone and two-way radio communication work for police, fire, and EMS services and related work as required.

1. METCAD Hiring Manager will contact you directly to confirm eligibility and hiring process steps below.
2. Complete Testing through National Testing Network (NTN). Note: testing fees waived for applicants meeting Experienced Telecommunicator I requirements.

• E-Comm National Exam with passing scores of: Call Taker/53, Notes/64, Dispatch/43.
• Typing Test (35 words per minute with at least 90% accuracy, based on the Adjusted Words Per Minute score).
• Computer Simulations

1. Sign and upload Attestation form to NTN account

Candidates successfully passing the steps above will then be invited to move through the remainder of the hiring process which may include:

1. Attendance at an Informational Session that outlines details of the position.
2. In-person interviews.
3. Reference and background checks, including a fingerprint-based criminal history check.
4. Job preview sit along with a current Telecommunicator.
5. Contingent offer of employment.
6. Drug screening, hearing test, and psychological evaluation.
7. Confirmed offer of employment.

• 2+ years’ experience (full-time, continuous basis in multi-jurisdictional center, within last 5 years).
• Completed training program in most recent center.
• Completed probationary period in most recent center.
• Must be 18 years or older by date of hire.
• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements).
• High School diploma, or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems). during the training phase.

Starting salary range is $32.96 to $36.39 per hour, DOQ.

Employees may qualify for salary increases based on performance and/or longevity.