Telecommunicator

High Point University; High Point (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

High Point University is seeking a full-time Telecommunicator for the University Security Department to process and dispatch emergency, non-emergency and administrative calls for students, staff, faculty, visitors and responders. Responsibilities include monitoring phone, computer and radio traffic across two locations, using CAD, Access Control, VMS and mass notification systems, and issuing IDs and parking decals as needed.

The role requires multitasking in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 21 years of age.
• Experience as a radio dispatcher preferred; Customer Service experience.

Responsibilities

• Works hours assigned to teams to coincide with Field Operations teams.
• Receives and processes calls both emergency and non-emergency; monitor phone, computer and radio traffic to ensure procedural compliance at SeCom and Wanek Center.
• Properly performs duties and adhere to rules, regulations, policies, and procedures using Dispatch software (CAD), Access Control, Video Management software (VMS), mass notification systems and other systems to perform relevant job tasks.
• Issues University Identification (passports) and vehicle parking documents and decals to the university community.
• Communicates with the university community, management, the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from the university community, employees and external customers; complete notifications to appropriate agency or person(s) as needed.
• Operates and monitors communications systems, basic troubleshooting for system issues.
• Performs basic quality assurance testing of various security systems and communications equipment.
• Ensures work quality in accordance to Security Telecommunications mission and standards to ensure adherence to established goals, policies and procedures, including High Point University Staff Policy and Procedures.
• To attend and successfully complete in-house and external training activities for Tele communicators as directed by supervisors.

Skills

MS Office

Outlook

Excel

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Datatel

C-Cure 9000

Milestone VMS

Job description

High Point University is seeking a full-time Telecommunicator for the University Security Department. This position will be responsible for processing and dispatching emergency, non-emergency and administrative calls for students, staff, faculty, visitors, law enforcement agencies, and emergency responders.

QUALIFICATIONS:

Education:

• High school diploma or GED required

Experience and Training:

• Minimum 21 years of age
• No misdemeanor convictions within the past 10 years, no felony convictions
• Experience as a radio dispatcher preferred, Customer Service experience.

Knowledge, Skills, Ability:

• MS Office, Outlook, and Excel
• Datatel and C-Cure 9000 preferred
• Milestone VMS preferred
• Mass Communications and RF preferred
• Ability to perform in a team environment.
• Ability to multi-task and perform in a fast paced environment

ESSENTIAL FUNCTIONS:

• Works hours: this position will be assigned to teams to coincide with Field Operations teams.
• Receives and processes calls both emergency and non-emergency; monitor phone, computer and radio traffic to ensure procedural compliance at two locations, Security Communications (SeCom), and Security Service Center (Wanek Center).
• Properly performs of duties and adhere to rules, regulations, policies, and procedures using Dispatch software (CAD), Access Control, Video Management software (VMS), mass notification systems and other systems to perform relevant job tasks.
• Issues University Identification (passports) and vehicle parking documents and decals to the university community.
• Communicates with the university community, management, the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from the university community, employees and external customers; complete notifications to appropriate agency or person(s) as needed.
• Operates and monitors communications systems, basic troubleshooting for system issues.
• Performs basic quality assurance testing of various security systems and communications equipment.
• Ensures work quality in accordance to Security Telecommunications mission and standards to ensure adherence to established goals, policies and procedures, including High Point University Staff Policy and Procedures.
• To attend and successfully complete in-house and external training activities for Tele communicators as directed by supervisors.

ACCOUNTABILITY:

• Serves as a Campus Security Authority as outlined by the Clery Act.
• Performs duties as assigned by competent authority.

For more information regarding these positions, please contact Capt. Dennis Schumaker at [e-mail].