Communications Dispatcher

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Communications Dispatcher in Lynchburg, VA. This role is crucial in managing emergency communications, answering calls, and coordinating with emergency services. The ideal candidate must be at least 21 years old, possess current first aid and CPR certifications, and demonstrate proficiency in emergency dispatch operations. This full-time position requires strong communication and organizational skills, along with the ability to work under pressure.

Qualifications

• Experience as a dispatcher is preferred.
• Must complete certification as a dispatcher within 1 year of appointment.
• Must be able to pass random drug testing to maintain employment.

Responsibilities

• Operate a multi-channel radio system.
• Answer emergency and non-emergency calls.
• Contact emergency services and maintain logs.
• Utilize VCIN and NLETS properly.

Skills

Effective communication both verbally and in writing

Ability to reason and analyze information

Excellent computer and organizational skills

Knowledge of disaster protocol

Knowledge of law enforcement dispatch protocol

Education

Must be at least 21 years old

Current first aid and CPR certifications

Industry knowledge in Emergency Communications

Tools

Computer Aided Dispatch System (CAD) terminal

Multi-channel radio system

Multi-line telephone system

Job description

The Communications Dispatcher is a vital part of the EmergencyManagement & Community Engagement team. As a CommunicationsDispatcher, the successful candidate must operate a multi-channelradio system receiving and transmitting all information promptly,accurately and in a professional manner at all times. Furtherduties include but are not limited to: Answering emergency andnon-emergency calls for service on a multi-line telephone system,Entering and retrieving information through a Computer AidedDispatch System (CAD) terminal, Responding to inquiries andcomplaints and securing emergency assistance in a timely, efficientand professional manner, Contacting and requesting services ofwreckers, emergency medical services, fire services and other lawenforcement services as well as maintenance and University call outservices, operating a computerized information network terminal,entering, and retrieving information through the Virginia CriminalInformation Network (VCIN) and the National Law EnforcementTelecommunications System (NLETS) to be disseminated by radio andtelephone. Files messages properly and maintains the proper logsand information as necessary.

Essential Functions and Responsibilities

1. The ability to think and speak clearly and concisely understress.
2. Keep abreast of the current laws related to law enforcement atthe local, state and federal levels.
3. Verify and enter information in all Liberty UniversityDepartment call-out manuals.
4. Make timely notifications or corrections of errors and obstaclesin the use of the system.
5. Knowledge of disaster protocol, research and planning.
6. Knowledge of law enforcement, fire and emergency medicaldispatch protocol.
7. Operation of a multi-channel radio system.
8. Operation of a multi-line telephone system.
9. Operation of a computer aided dispatch terminal.
10. Must keep accurate records of all radio transmissions andtelephone calls.
11. Must utilize VCIN and NLETS properly, efficiently andaccurately.

Qualifications, Credentials, and Competencies

Must be at least 21 years old, have current first aid and CPRcertifications, and industry knowledge in the field of EmergencyCommunications operations. Experience as a dispatcher is preferred. Must be able to complete certification as a dispatcher within 1year of appointment. Must not have convictions for felonies orcrimes of moral turpitude and be able to pass random drug testingto maintain employment. Effective communication both verbally andin writing. Ability to intuitively reason, analyze information andevents, and apply judgment in order to solve problems of both aroutine and complex nature. Excellent computer and organizationalskills. Regularly lift 10 or fewer pounds.

Time Type

Full time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility ofensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promoting forall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof their own religious beliefs.