Telecommunicator

High Point University; United States; On-site; USD 24,796 - 30,307; Full time

Job summary

High Point University is seeking a full-time Telecommunicator for the University Security Department. This role processes and dispatches emergency, non-emergency and administrative calls for students, staff, faculty, visitors, law enforcement agencies, and emergency responders.

The position requires a high school diploma or GED, minimum 21 years old, and good customer service skills. Preferred experience includes radio dispatch, MS Office, and security systems; you will operate CAD, VMS, access

Qualifications

• High school diploma or GED required.
• Minimum 21 years of age.
• No misdemeanor/felony convictions in past 10 years.
• Experience as a radio dispatcher preferred.
• Customer service experience required.
• Knowledge of MS Office, Outlook and Excel.
• Datatel, C-Cure 9000, Milestone VMS, Mass Communications RF preferred.
• Ability to work in a team and in a fast-paced environment.

Responsibilities

• Receives and processes emergency and non-emergency calls; monitors phone, computer and radio traffic.
• Operates CAD, access control, Video Management software and mass notification systems.
• Issues university IDs and parking documents to community members; communicates with stakeholders.
• Performs basic troubleshooting of security systems and participates in training.
• Adheres to policies and procedures and supports two campus locations: SeCom and Wanek Center.

Skills

Customer Service

Teamwork

Multi-tasking

Fast-paced environment

Education

High school diploma or GED

Tools

MS Office

Outlook

Excel

Datatel

C-Cure 9000

Milestone VMS

Mass Communications RF

Job description

Job Overview

High Point University is seeking a full-time Telecommunicator for the University Security Department. This position will be responsible for processing and dispatching emergency, non‑emergency and administrative calls for students, staff, faculty, visitors, law enforcement agencies, and emergency responders.

Qualifications

• High school diploma or GED required.
• Minimum 21 years of age.
• No misdemeanor convictions within the past 10 years, no felony convictions.
• Experience as a radio dispatcher preferred.
• Customer Service experience.
• Knowledge of MS Office, Outlook, and Excel.
• Experience with Datatel and C‑Cure 9000 preferred.
• Experience with Milestone VMS preferred.
• Experience with Mass Communications and RF preferred.
• Ability to perform in a team environment.
• Ability to multi‑task and perform in a fast‑paced environment.

Essential Functions

Works hours: this position will be assigned to teams to coincide with Field Operations teams. Receives and processes calls both emergency and non‑emergency; monitor phone, computer and radio traffic to ensure procedural compliance at two locations, Security Communications (SeCom), and Security Service Center (Wanek Center). Properly performs duties and adheres to rules, regulations, policies, and procedures using Dispatch software (CAD), Access Control, Video Management software (VMS), mass notification systems and other systems to perform relevant job tasks.

Issues University Identification (passports) and vehicle parking documents and decals to the university community. Communicates with the university community, management, the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from the university community, employees and external customers; complete notifications to appropriate agency or person(s) as needed.

Operates and monitors communications systems, basic troubleshooting for system issues. Performs basic quality assurance testing of various security systems and communications equipment. Ensures work quality in accordance to Security Telecommunications mission and standards to ensure adherence to established goals, policies and procedures, including High Point University Staff Policy and Procedures. To attend and successfully complete in‑house and external training activities for Tele communicators as directed by supervisors.

Accountability

Serves as a Campus Security Authority as outlined by the Clery Act. Performs duties as assigned by competent authority.

Contact Information

For more information regarding these positions, please contact Capt. Dennis Schumaker at [e-mail].

Equal Employment Opportunity Statement

High Point University prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, age, disability, genetic information or veteran status and other legally protected statuses. The University encourages all applicants to apply.