Telecommunications Service Assistant | 0.8 FTE

Gundersen Health System; Washington; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive Benefits

Substantial retirement contribution

Work-Life Balance PTO

Professional Development

Employee discounts and perks

Job summary

Emplify Health is seeking a Telecommunications Service Assistant to join our team on the Onalaska, WI campus. You will handle external and internal calls for GHS departments and staff, using screened call flows to determine the best outcomes while maintaining empathy and professionalism.

The role is 0.8 FTE (64 hours biweekly) with primarily 2nd shift hours (3:00pm–11:00pm) and rotating weekends. Starting pay is $17.93/hr, with shift differentials, on-site in Onalaska, WI.

Qualifications

• Education: High School Diploma or equivalent.
• Strong customer service skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using computer systems and software applications.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle external and internal calls for departments and staff.
• Follow call flows to determine best outcome for callers.
• Manage pager and on-call schedule activation.
• Document events and perform clerical duties.
• Support emergent events as needed.

Skills

Customer service

Communication skills

Computer skills

Problem solving

Multitasking

Attention to detail

Education

High School Diploma

Job description

Love + medicine is who we are, it’s what we do, it’s why people want to work here. If you’re looking for a job to love,

Scheduled Weekly Hours:

32

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Emplify Health is seeking a Telecommunications Service Assistant to join our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you!

Join our team and contribute to providing exceptional service to our patients, families, and staff.

What You’ll Do:

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What’s Available:

• 64 hours biweekly (0.8 FTE)
• Schedule: Typically, hours will be 2nd shift - 3:00pm-11:00pm. This role would also require rotating weekend coverage to work every third weekend. Weekend coverage could be Days (between 9:00am-5:30pm) or PM times (3:00pm-11:00pm)
• This role will require the ability to work both Days and PM shifts
• Training Hours: Hours for training would typically be Monday-Friday days between 8:00am-5:00pm.
• Location: On-Site in Onalaska, WI at the Support Services Building;
• Starting pay of $17.93/hr and up, based on your years of experience, with applicable shift differentials

What You’ll Need:

• Education: High School Diploma or equivalency
• Experience: Strong customer service skills
• Excellent problem-solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment

In addition to the rewarding work, you’ll receive:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES :

Mission :

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision :

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer