Telecommunications Service Assistant | 0.8 FTE

Gundersen Health System; Onalaska (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k match

Paid time off

Tuition assistance

Career development

Job summary

Gundersen Health System in Onalaska, WI seeks a Telecommunications Service Assistant to handle incoming and outgoing calls for hospital departments with empathy and professionalism.

You will manage call flows, pager and on-call scheduling, and occasional data entry; typical shift is 3:00pm–11:00pm with weekend rotation; starting pay is $17.93/hr plus applicable shift differentials.

Qualifications

• Strong customer service skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle external and internal phone calls for GHS departments/staff.
• Maintain empathetic, calm, and professional call flows.
• Manage pager and on-call schedule administration and documentation.
• Perform clerical duties as part of call flows.

Skills

Customer service

Communication skills

Multitasking

Prioritization

Education

High School Diploma or equivalency

Tools

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love,

Scheduled Weekly Hours: 32 We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Emplify Health is seeking a Telecommunications Service Assistant to join our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff.

What You’ll Do: As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or LaCrosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on‑call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What’s Available: 64 hours biweekly (0.8FTE) Schedule: Typically, hours will be 2nd shift - 3:00pm‑11:00pm. This role would also require rotating weekend coverage to work every third weekend. Weekend coverage could be Days (between 9:00am‑5:30pm) or PM times (3:00pm‑11:00pm) This role will require the ability to work both Days and PM shifts Training Hours: Hours for training would typically be Monday‑Friday days between 8:00am‑5:00pm. Location: On‑Site in Onalaska, WI at the Support Services Building; Starting pay of $17.93/hr and up, based on your years of experience, with applicable shift differentials

What You’ll Need:

• Education: High School Diploma or equivalency
• Experience: Strong customer service skills
• Excellent problem‑solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast‑paced environment

Competitive Benefits:

• A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well‑being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks
• Other benefits include a Wellness program with incentives, employer‑paid life insurance and AD&D, optional short‑term and long‑term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

• Mission: Together, we inspire your best life by relentlessly caring, learning and innovating.
• Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities.
• Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Equal Opportunity Employer

Gundersen Health System is an Equal Opportunity Employer. We welcome applications from all backgrounds and are dedicated to fostering a diverse workforce. The organization prohibits discrimination based on race, ethnicity, gender identity, sexual orientation, national origin, or any protected characteristic. All applicants, regardless of qualification, will be considered for employment if the individual meets the criteria for the position they have applied for. If you encounter barriers to the application process or need assistance, please let us know.

Gundersen Health System offers a proud, local history spanning more than 100years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. We’ve made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family‑centered care to the communities we serve.

What You Can Expect:

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth. Culture that encourages self‑care and provides you with opportunities to be your best self at work and at home. Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well‑being as a valuable team member. Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses.

Remote/Hybrid Eligible

Select Remote/Hybrid Eligible under More search to see our remote‑eligible openings.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.