Telecommunications Representative

Thompson Health; Town of Canandaigua (NY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

Thompson Health is seeking a per diem telecommunication operator to manage the switchboard, paging system, and related devices. You will dispatch calls, coordinate paging for on-call staff, and support confidentiality across the health system.

Shifts include days, evenings, overnights, weekends and holidays. Responsibilities require composure under stress, flexibility in prioritizing tasks, and ability to work both independently and with a team.

Qualifications

• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS products.

Responsibilities

• Operate telephone control board and paging system, dispatching calls and paging staff during and after regular hours.
• Coordinate operation of telecommunications systems within Thompson Health System.
• Maintain knowledge of switchboard, voice mail, paging, and cell phone systems procedures.
• Function calmly under stressful situations related to calling a Code on the public address system.
• Be flexible in decision-making and prioritizing assignments.
• Work independently and in a group.
• Guard the confidentiality of sensitive information.

Skills

Switchboard operations

Customer service

Basic computer skills

MS Office

Education

High School or better

Job description

Schedule: Per Diem shifts would include days, evenings, overnights, weekends and Holidays

What will you do?

• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.
• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $17.83 - $20.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.