TELECOMMUNICATIONS SPECIALIST (164D)

Memorial Health; Decatur (IL); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health insurance

Dental and vision insurance

Job summary

Memorial Health in Illinois is seeking a Switchboard Operator to join our team. The role handles incoming calls for five hospital sites, directing messages, and coordinating with physicians and staff to ensure timely communications.

The shift is 1:00pm–9:30pm with every other weekend rotation, in a busy hospital setting. Candidates should have a High School diploma and experience in telephone operations or a call center.

Qualifications

• Experience in telephone operations or call center environments.
• Ability to multitask in a fast-paced environment.
• Proficient with technology and problem-solving aptitude.
• Ability to use a multi-function phone system.

Responsibilities

• Handle incoming calls for five hospital locations and determine appropriate resolution.
• Respond to internal and external calls promptly, forwarding as needed and notifying physicians and staff.
• Monitor alarm systems and communicate messages during after-hours and weekends.
• Maintain professional demeanor and reflect Memorial Health standards of safety, courtesy, quality, and efficiency.

Skills

Customer service

Active listening

Verbal communication

Written communication

Professional demeanor

Education

High School Diploma

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary: Installs, maintains, and troubleshoots telephone, voicemail, and communication systems to ensure reliable and efficient operation across the organization. Monitors network performance, resolves technical issues, and coordinates with vendors for system upgrades and repairs. In a hospital or health system environment, this role supports critical communication infrastructure to ensure seamless connectivity for clinical and administrative operations.

Job Description:

Shift 1:00pm - 9:30pm with every other weekend rotation

Switchboard Operators are responsible for answering incoming calls to all 5 hospital and determining the appropriate resolution. The Operator responds to all internal and external switchboard calls in a timely, courteous and positive manner; forward calls appropriately, contacts requested physicians and staff and communicates messages; responsible for monitoring a variety of alarm systems; notifies outside public agencies of messages, alarms, codes, emergencies as per policies/procedures; provides answering service to a variety of agencies after hours and on weekends; completes all other duties under the direction of the Manager, Call Center. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

EDUCATION

High School diploma required.

EXPERIENCE

Experience in telephone operations, communications, Call Center, customer service or related environment required. Ability to multitask in a fast pace environment. Proficient working with technology and possess a problem solving aptitude.

Other Knowledge/Skills/Abilities

• Exceptional customer service, active listening, and verbal and written communication skills, professional demeanor.
• Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution.
• Demonstrates superior patient relations and interpersonal skills; Requires ability to work with diverse people and deal effectively with angry and/or upset customers
• Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate 1 call software, and other required applications/systems.
• Must be able to use a multi-function phone system.
• Must demonstrate detail orientation, critical thinking, and problem solving ability.
• Process calls according to given situation.
• Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
• Ability to effectively manage competing priorities and work independently in a rapidly changing environment.

Pay Transparency $19.62 - $30.41 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.