Telecommunications Representative

University of Rochester; Town of Canandaigua (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Thompson Health System in Canandaigua, NY is seeking a full-time evening switchboard operator to manage the telephone control board, dispatch calls, and paging during and after hours. You will coordinate telecom systems across the health network and support on-call clinical staff, with a Thursday evening to Monday morning schedule (3pm-11pm) including weekends and holidays.

The role requires a high school diploma, prior switchboard experience, and basic computer skills; starting pay is based on

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS products.

Responsibilities

• Operate telephone control board and paging system, dispatch calls, and paging internal/external staff during and after regular hours.
• Coordinate operation of telecom systems within the health system, including voice mail, paging, and pager systems.

Skills

Switchboard ops

Paging systems

Confidentiality

Stress management

Teamwork

Education

High School diploma or equivalent

Associate degree preferred

Tools

MS Office

Job description

Schedule: Full-time evening position including weekends and holidays. Schedule is Thursday through Monday 3pm-11pm

What will you do?

• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities/Competencies

• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• High School diploma or equivalent, Associate degree preferred
• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $18.55 - $22.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

High School

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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