Telecommunications Representative

Thompson Health; City of Canandaigua (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Thompson Health is seeking a Per Diem switchboard operator to handle the telephone control board, paging, and coordination of internal/external staff during and after regular hours. The role requires experience with switchboards, customer service, and basic MS Office skills.

You will be responsible for dispatching calls, managing paging across the system, and maintaining confidentiality of patient and staff information while staying calm under pressure and working both independently and with a

Qualifications

• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS products.

Responsibilities

• Operate telephone control board and paging system, dispatching calls and paging staff during and after hours.
• Coordinate operations of Thompson Health telecommunication systems (telephone, voicemail, pager, cell phones, paging).
• Possess knowledge of switchboard/voicemail/paging procedures used in Thompson Health System.

Skills

Customer service

Switchboard operations

Education

High School diploma

Tools

MS Office

Job description

Schedule: Per Diem shifts would include days, evenings, overnights, weekends and Holidays

What will you do?

• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.
• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $17.83 - $20.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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