Telecommunications Representative

UR Thompson Health; Town of Canandaigua (NY); Vor Ort; USD 26.000 - 30.000; Vollzeit

Zusammenfassung

Thompson Health is seeking a full-time evening Operator to manage the switchboard and paging systems, coordinating calls and on-call staff after hours.

The role requires a high school diploma (associate degree preferred), customer service experience, basic computer skills, and the ability to work independently or with a team, while maintaining confidentiality.

Qualifikationen

• High School diploma or equivalent, Associate degree preferred.
• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS products.

Aufgaben

• Operate switchboard, telephone control board, and paging system.
• Dispatch calls and paging internal/external staff during and after hours.
• Coordinate Thompson Health System telecom systems (voicemail, paging, devices).
• Maintain confidentiality of sensitive information.

Kenntnisse

Switchboard operations

Calm under pressure

Flexibility

Independent & teamwork

Confidentiality

Ausbildung

High School diploma or equivalent

Associate degree preferred

Tools

MS Office

Jobbeschreibung

**Schedule: Full-time evening position including weekends and holidays. Schedule is Thursday through Monday 3pm-11pm**

• What will you do?
• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities/Competencies

• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• High School diploma or equivalent, Associate degree preferred
• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $18.55 - $22.00

Starting Pay: Based on experience

• Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.