Healthcare Switchboard & Dispatch Operator

Thompson Health; Town of Canandaigua (NY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

Thompson Health is seeking a per diem telecommunication operator to manage the switchboard, paging system, and related devices. You will dispatch calls, coordinate paging for on-call staff, and support confidentiality across the health system.

Shifts include days, evenings, overnights, weekends and holidays. Responsibilities require composure under stress, flexibility in prioritizing tasks, and ability to work both independently and with a team.

Qualifications

• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS products.

Responsibilities

• Operate telephone control board and paging system, dispatching calls and paging staff during and after regular hours.
• Coordinate operation of telecommunications systems within Thompson Health System.
• Maintain knowledge of switchboard, voice mail, paging, and cell phone systems procedures.
• Function calmly under stressful situations related to calling a Code on the public address system.
• Be flexible in decision-making and prioritizing assignments.
• Work independently and in a group.
• Guard the confidentiality of sensitive information.

Skills

Switchboard operations

Customer service

Basic computer skills

MS Office

Education

High School or better

Job description

Thompson Health is seeking a per diem telecommunication operator to manage the switchboard, paging system, and related devices. You will dispatch calls, coordinate paging for on-call staff, and support confidentiality across the health system.

Shifts include days, evenings, overnights, weekends and holidays. Responsibilities require composure under stress, flexibility in prioritizing tasks, and ability to work both independently and with a team.