Telecommunications Programmer/Sys Analyst

Global Communications Services; San Antonio (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

Global Communications Services in the United States is seeking a Telecommunications Programmer/Sys Analyst to provide A/V and IT support for conferences and related telecommunications projects.

The role leads tasks, trains junior technicians, interfaces with users to define needs, and troubleshoots network and A/V systems. A SECRET clearance is required.

Applicants should have five years of direct experience with military A/V setups and familiarity with Polycom/Cisco/Tandberg components.

Qualifications

• Five years' direct A/V conference support experience.
• Five years' knowledge of Polycom/Cisco/Tandberg video systems.
• Five years' knowledge of computer hardware and A/V equipment.
• Candidate must have SECRET clearance.

Responsibilities

• Provide on-site support for large conferences and events.
• Support VTC and related equipment; diagnose and resolve issues.
• Coordinate with base communications squadron and other agencies as needed.
• Lead and train AV technicians and junior staff.

Skills

A/V support

Technical training

User collaboration

Education

Some college coursework completed

Tools

Polycom/Cisco/Tandberg video components

Video editing software

A/V equipment

Job description

Telecommunications Programmer/Sys Analyst - (27)

Job Title

Telecommunications Programmer/Sys Analyst

Job Type

Full-time

Education

Some College Coursework Completed

Experienced (Non-Manager)

Category

Information Technology

Job Description

Develops telecommunications solutions to address user needs. Interfaces with users to define needs. Assists in the design, development and testing of communications and software interface programs. Usually involved in the implementation and testing of projects.

Functions as task lead providing guidance and training for less experienced technicians. Assists Audio Visual Center Support technicians as required.

Provides both NIPR and SIPR A/V and IT related support for conferences upon review and approval by both the COR/NCOIC and the Program Manager.

Provides technical support in network and A/V systems operation and maintenance.

Provides conference support service through the completion of the event, provide training on equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals.

Troubleshoots connection issues and interacts with DISA and 502 CS to help identify and determine appropriate fix actions.

Works in collaboration with customer and other agencies to produce simple video products. Utilizes video editing software to format video for DVD distribution or uploading to a website for viewing.

Operates simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio equipment to include assorted microphones.

• Provides basic troubleshooting of video, audio, and lighting equipment; performs routine equipment maintenance; makes recommendations to the department for software and equipment purchases.
• Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate associated requirements and activities.
• Interacts with other personnel from various disciplines. Aids and guidance to associate, assist and support staff as directed. Reports progress and problems to senior technical staff as needed. Supervises AV Cell Technicians.

Job Requirements

• Five (5) years’ direct experience working with military personnel providing A/V conference support.
• Five (5) years’ knowledge of Polycom/Cisco/Tandberg video components & systems
• Five (5) years’ knowledge of computer hardware and A/V equipment.
• Candidate shall have SECRET clearance.

Estimated Workload

• Provides on-site support for approximately 10 large events/conferences per year (100-350 attendees and/or greater than week duration) and 50 small events/ conferences per year (less than 100 attendees and/or less than 1 week).
• Provides operational support and troubleshooting as required of VTC and TC equipment for ten (10) large conference rooms, five (5) small conference rooms, seven (7) small huddle rooms, six (6) offices supporting approximately 6,500 VTC and TC hours per year.
• Responsible for scheduling approximately 700 VTCs annually at JBSA Lackland; approximately 100 VTCs at AFCEC Tyndall.