VTC / Audio-Visual Support Specialist

People, Technology & Processes, LLC; Maryland; On-site; USD 70,000 - 100,000; Full time

Job summary

People, Technology & Processes, LLC seeks a VTC/Audio-Visual Support Specialist at Aberdeen Proving Ground, MD to manage video teleconferencing, secure VTC, and AV room systems across multiple sites. Strong English skills and a DoD IT certification are required.

Role includes maintaining bridges/gateways, applying STIGs, and producing outage and utilization reports. Must have Secret clearance and SCI eligibility for COMSEC handling. On-site position with federal security requirements.

Qualifications

• High school diploma or equivalent (minimum).
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance; Top Secret clearance required for COMSEC
• DoD 8140 / 8570.01‑M baseline certification with CE certification within 6 months

Responsibilities

• Set up, operate, tear down, and reconfigure VTC, SVTC, and AV room systems on a per-event basis
• Complete a pre-event readiness and communications check no less than two hours before each event, achieving zero contractor-caused technical failures
• Operate and maintain VTC bridges, gateways, endpoints, and audio equipment for meetings, conferences, ceremonies, and training
• Apply DISA STIGs and mandated patches to all VTC and collaboration components and remediate vulnerabilities within the compliance window
• Provide immediate outage reports and monthly utilization reports
• Manage legacy SVTC systems until formally decommissioned

Skills

English proficiency

Computer proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Teams

Job description

Position Title

VTC / Audio-Visual Support Specialist

Location

Aberdeen Proving Ground, MD

Clearance required

Top Secret; SCI eligibility as required for SCIF support.

Scope of Work

Provides video teleconference, secure VTC, and audio-visual engineering and event support across approximately 78 rooms and associated bridges and gateways at APG, Fort Hood, Fort Huachuca, and Fort Bragg, including MS Teams-integrated room systems.

Responsibilities Include (but Are Not Limited To)

• Set up, operate, tear down, and reconfigure VTC, SVTC, and AV room systems on a per-event basis
• Complete a pre-event readiness and communications check no less than two hours before each event, achieving zero contractor-caused technical failures
• Operate and maintain VTC bridges, gateways, endpoints, and audio equipment for meetings, conferences, ceremonies, and training
• Apply DISA STIGs and mandated patches to all VTC and collaboration components and remediate vulnerabilities within the compliance window
• Provide immediate outage reports and monthly utilization reports
• Manage legacy SVTC systems until formally decommissioned

Qualifications

• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance; Top Secret clearance required for any employee who handles COMSEC
• DoD 8140 / 8570.01‑M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.