Telephone Maintenance Technician

General Dynamics Information Technology, Inc.; Egg Harbor Township (NJ); On-site; USD 74,000 - 98,000; Full time

Benefits offered by this job

401K match

Healthcare plan

Paid time off

Career growth

Certifications support

Job summary

General Dynamics Information Technology, Inc. seeks a Telecommunications Analyst to support FAA's unified communication services at the WJH Technical Center, Egg Harbor, NJ. You will analyze, maintain, and upgrade telecom and video systems to meet operations standards.

The role requires 3+ years of experience, IT-related education, and hands-on work with AVAYA and ZOOM platforms, IP-based telephony, and PBX; after-hours support may be needed.

Qualifications

• Degree in an IT-related field is desirable.
• 3+ years of related experience in telecommunications.
• Experience with AVAYA and ZOOM platforms, IP-based telephony, and PBX systems.
• Ability to communicate and solve problems; after-hours support may be required.

Responsibilities

• Analyzes, maintains, and modifies telecommunications and video systems to meet standards.
• Monitors operations of systems and vendor services.
• Conducts studies on system usage and recommends changes.
• Plans and performs moves and installation of equipment.
• Tests, troubleshoots, and documents complex hardware issues.
• Provides end-user training on telecommunications and video features.

Skills

Telecommunications

Video Systems

Telecommunication Systems

Education

IT-related field degree

Tools

AVAYA

ZOOM

IP based telephony

PBX platforms

Digital Voice Platforms

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Network and Telecommunications Job Qualifications: Skills: Telecommunications, Telecommunication Systems, Video Systems Certifications: None Experience: 3 + years of related experience US Citizenship Required: No

Job Description: Telecommunications Analyst Transform technology into opportunity as a Telecommunications Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Telecommunications Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Analyst joining our team to provide unified communication services to our FAA customer.

HOW A TELECOMMUNICATIONS ANALYST WILL MAKE AN IMPACT

• Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.


• Monitors the operations of telecommunications and video systems and services of vendors.


• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.


• Plans, coordinates and performs all moves and installation of telecommunications equipment.


• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.


• Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.


• Provides end-user training of telecommunications and video features and functionality.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree: Degree in IT related field desirable.


• Required Experience: 3+ years of related experience


• Required Technical Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital Voice Platforms.


• Security Clearance Level: Agency specific - Public Trust


• Required Skills and Abilities: Communication and problem solving. After hours call out - support.


• Preferred Skills: Voice and Video technologies


• Location: On Customer Site: WJH Technical Center (FAA), Egg Harbor, NJ

GDIT IS YOUR PLACE:

• 401K with company match


• Comprehensive health and wellness packages


• Internal mobility team dedicated to helping you own your career


• Professional growth opportunities including paid education and certifications


• Cutting-edge technology you can learn from


• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA NJ Egg Harbor Township Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.