TELEPHONE OPERATOR

System Support; Troy (OH); On-site; USD 21,000 - 25,000; Part time

Job summary

Upper Valley Medical Center is seeking a Telephone Operator for 3 PM to 11:30 PM with rotating weekends and holidays. The role provides a welcoming first impression and handles hospital and interfacility calls, paging, and directory assistance.

Candidates should have a High School diploma or GED, 1–3 years in a fast-paced call center, typing 30 wpm, strong Microsoft skills, and the ability to remain calm under stress while using a headset.

Qualifications

• High School diploma or GED required.
• Typing test minimum 30 words per minute.
• 1–3 years of call-center or high-volume telephone experience preferred.
• Strong customer service and ability to work under stress.
• Proficiency with Microsoft Office and basic office equipment.

Responsibilities

• Process incoming, outgoing, network and interfacility calls for hospital services.
• Provide on-call information, patient information, and directory assistance.
• Monitor alarms and emergency communications and relay to responding teams.
• Dispatch services and document on-call activity and log emergencies.
• Enter and process facility work orders and clinical requests as needed.

Skills

Telephone etiquette

Multitasking

Verbal communication

Voice modulation

Time management

Professionalism

Customer service

Stress management

Problem solving

Discretion

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UPPER VALLEY MEDICAL CENTER

TELEPHONE OPERATOR

3PM TO 11:30PM WITH REQUIRED ROTATING WEEKENDS AND HOLIDAYS

PART TIME / 40 HOURS PER PAY PERIOD

The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.

The Atrium Medical Center (AMC) operator provides dispatch services, entering and processing facility work orders for Maintenance and patient clinical work orders for Clinical Engineering. The AMC operator communicates emergency work order requests as needed.

Education

• Minimum Level of Education Required: High School completion / GED

Additional requirements

• Position specific testing requirement: typing test - 30 minimum words per minute

Experience

• Minimum Level of Experience Required: 1 - 3 years of job-related experience
• Preferred experience: Telephone operator or high call volume management
• Other experience requirements: Customer service

Knowledge/Skills

• Demonstrates good computer literacy with basic proven skills using Microsoft.
• Basic Office equipment skills and keyboard proficiency required – 35 words a minute
• Able to sit for long periods of time with limited mobility and wear a headset
• Excellent voice modulation and grammar.
• Demonstrates good organizational and multitasking skills.
• Good verbal and nonverbal skills.
• Ability to interact with all socioeconomic individuals.
• Flexible and able to work under stressful conditions
• Demonstrates critical thinking, problem solving, and good judgment.
• Demonstrates good time management skills.