Lead Operator, PBX Services, FT, 08A-6:30P

Baptist Health; Miami (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive health resources

Wellness program

Tuition reimbursement

Job summary

Baptist Health in Miami is seeking a Lead Operator to expertly run the hospital switchboard, train staff, relay calls, monitor alarms, and manage paging for patients and visitors.

The role emphasizes strong customer service, clear communication, and the ability to perform clerical tasks in a fast-paced environment, with supervision duties in absence of the Consumer Access Operator.

Qualifications

• Minimum of 2 years customer service experience.
• Excellent communication and computer skills with knowledge of office practice and use of standard office equipment.
• Must be able to manage multiple tasks requiring immediate attention.
• Must be able to work in a high energy, fast paced environment.
• Associate Degree desired.

Responsibilities

• Lead Operator will efficiently operate and train others on the hospital switchboard.
• Relays incoming and outgoing calls, monitors alarms, conducts code paging, and provides callers with patient information.
• Serves as the Consumer Access Operator Supervisor in their absence and delivers exceptional service to patients, guests, and colleagues.

Skills

Customer service

Communication

Computer skills

Multitasking

Handling pressure

Education

High School, Cert, GED, Trn, Exper.

Tools

Office software

Job description

Description

Lead Operator will efficiently operate and train others on the hospital switchboard. The Lead Operator handles a multi‑position telephone switchboard, relays incoming and outgoing calls, performs miscellaneous telecommunications and clerical duties, monitors all hospital alarms, conducts code paging, and provides callers with patient information. The Lead Operator also serves as the Consumer Access Operator Supervisor in their absence and consistently delivers exceptional service to patients, guests, and colleagues. The estimated pay range for this position is $16.00 – $18.84 per hour, depending on experience.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Degrees

• High School, Cert, GED, Trn, Exper.

Additional Qualifications

• Minimum of 2 years customer service experience.
• Excellent communication and computer skills with knowledge of office practice and use of standard office equipment.
• Must be able to manage multiple tasks requiring immediate attention.
• Must be able to work in a high energy, fast paced environment.
• Ability to work well under pressure.
• Associate Degree desired.

Minimum Required Experience

2 Years

EOE

EOE, including disability/vets