Telecommunications Representative

UR Thompson Health; Town of Canandaigua (NY); On-site; USD 25,554 - 30,307; Full time

Job summary

Thompson Health in Canandaigua, NY, seeks a full-time Evening Operator to manage the telephone control board and paging system, dispatch calls, and coordinate staff after hours.

Previous switchboard and customer service experience preferred; HS diploma required; basic computer skills and MS Office knowledge expected. Schedule is Thursday through Monday, 3pm-11pm, including weekends and holidays.

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS products.

Responsibilities

• Operating telephone control board and paging system; dispatch calls.
• Paging internal/external staff and on-call clinical staff after hours.
• Coordinate telecommunication systems within the Thompson Health System.

Skills

Calm under pressure

Flexibility

Teamwork

Independence

Confidentiality

Switchboard knowledge

Education

High School diploma or equivalent

Associate degree preferred

Tools

MS Office

Job description

Schedule

Full‑time evening position including weekends and holidays. Schedule is Thursday through Monday 3pm-11pm.

Operating Telephone Control Board and Paging System

Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on‑call clinical staff during and after regular business hours. Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities / Competencies

• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision‑making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• High School diploma or equivalent, Associate degree preferred
• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $18.55 - $22.00

Starting Pay: Based on experience

Equal Opportunity Employer

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.