Telecom Support Engineer - Linux

Kane Partners LLC; Newark (NJ); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Kane Partners LLC is seeking a Linux Telecom Support Engineer to support production platforms and collaborate with customer engineering teams to resolve complex issues.

The role emphasizes telecom background, Linux/RHEL production systems, SIP-based platforms, and cross-functional collaboration to troubleshoot applications and networks. The position is hybrid, based in Newark, NJ, with exposure to customer environments and logs/packet captures for issue resolution.

Qualifications

• 5+ years of experience supporting Linux-based systems.
• Strong knowledge of Red Hat Enterprise Linux (RHEL) or another Linux distribution.
• Strong understanding of networking and SIP (Session Initiation Protocol).
• Ability to troubleshoot Linux servers, applications, and network issues.
• Experience gathering and analyzing logs and traces via the Linux command line.
• Ability to analyze Wireshark traces/packet captures and report findings.
• Excellent written and verbal communication skills.

Responsibilities

• Troubleshoot day-to-day issues on production platforms.
• Diagnose Linux OS, application, and network issues.
• Apply fixes, patches, and updates to production platforms.
• Write detailed procedures for changes (MOPs).
• Participate in maintenance windows for upgrades and patching.
• Collaborate with customer engineering teams to resolve issues.
• Attend technical meetings with customers to review open issues.

Skills

Linux administration

RHEL

Networking

SIP

Log analysis

Wireshark

Communication

Tools

Wireshark

Job description

Hybrid | Newark, NJ | $125,000–$130,000 | Telecom / SIP / RHEL

A growing technology organization is seeking an experienced Linux Telecom Support Engineer to support production platforms and work directly with customer engineering teams to troubleshoot and resolve complex technical issues.

This is an excellent opportunity for someone coming from a telecommunications environment with strong experience supporting Linux/RHEL production systems, troubleshooting applications and networks, and working with SIP-based platforms.

We are especially interested in candidates who have worked for a telecom company and may currently hold titles such as Linux Systems Administrator, Application Engineer, Telecom Engineer, Systems Engineer, or Network Engineer.

What You'll Do

• Troubleshoot day-to-day issues reported on production platforms
• Diagnose and resolve Linux operating system, application, and network-related issues
• Apply fixes, patches, and updates to production platforms
• Write detailed Methods of Procedure (MOPs) for production changes
• Participate in maintenance windows for system upgrades and patching
• Work directly with customer engineering teams to resolve operational issues
• Participate in recurring technical meetings with customers to review open issues
• Discuss technical requirements, enhancements, and change requests with customer engineering teams
• Identify and report software bugs to development teams
• Gather and analyze logs, traces, and other technical information from production systems
• Analyze system behavior and provide development teams with the information needed to troubleshoot and resolve issues
• Use packet captures and Wireshark to investigate network and SIP-related issues

Required Qualifications

• Approximately 5+ years of experience supporting Linux-based systems
• Strong hands-on experience with Red Hat Enterprise Linux (RHEL) or another Linux distribution
• Strong knowledge of networking
• Strong understanding of SIP (Session Initiation Protocol)
• Ability to troubleshoot application, network, and operating system issues on Linux servers
• Experience gathering and analyzing logs and traces using the Linux command line
• Ability to analyze Wireshark traces/packet captures
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Comfortable working directly with customer engineering and technical teams
• Proficiency with standard Microsoft Office/productivity tools

Nice-to-Have Skills

• Basic understanding of PHP
• Basic understanding of the Diameter protocol
• Experience with VMware vSphere
• Basic understanding of Cisco IOS

Who We're Looking For

The ideal candidate will have a combination of Linux systems expertise and telecommunications experience. You don't necessarily need to have “Linux” in your job title — candidates from telecom organizations who have supported Linux-based production platforms, SIP environments, or telecom applications are encouraged to apply.

If you enjoy digging into logs, traces, packet captures, and production issues to determine what's actually happening — and then working directly with customers and development teams to get the problem resolved — this could be a strong opportunity.