Telecom Operations Systems Engineer

Sonoma Consulting Inc.; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Job summary

A leading consulting firm in Chicago is seeking a Senior Network and Telecom Operations Engineer to create documentation, manage Telecom infrastructure, and collaborate with vendors. The ideal candidate will ensure effective operations and support while defining processes for stability. Strong skills in Network and Telecom Operations along with experience in virtualization are essential for this role. Join us for a dynamic work environment where your expertise fosters innovation.

Qualifications

• Experience in creating documentation for Networking and Telecom support.
• Proficient in working with vendors on SLAs and procedures.
• Ability to define work processes for stability of the environment.

Responsibilities

• Document Networking and Telecom support processes.
• Manage vendor relationships regarding SLAs.
• Ensure the effective administration of Telecom infrastructure.

Skills

Network Operations

Telecom Operations

Virtualization

Job description

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition. We offer a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital innovation for our customers.

We delight in helping our customers execute their digital vision. Big projects or small, Halo Group knows that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo Group’s experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of product/project governance, UX/UI, multi-platform applications, quality assurance/testing, cloud computing, and data analytics.

Since its inception, Halo Group has been recognized for numerous awards, including: INC 5000, Future 50, 101 Best and Brightest, Michigan 50 Companies to Watch, Goldline Research – “Most Dependable Companies”, Ernst & Young – “Entrepreneur of the Year” Finalist.

Job Description

Senior Network and Telecom Operations Engineer

Principal Duties and Responsibilities

• Creates documentation relating to Networking and Telecom support as required
• Work with vendors on SLAs, procedures, technology, and migrations.
• Define work processes and procedures to ensure availability, support and stability of the environment.
• Ensure Telecom infrastructure is being administered in an effective fashion.
• Communicates with Business and Managed Services on Telecom needs
• Recommends Networking and Telecom related hardware, software, and services.
• Provides documentation for all phases as required by assigned projects
• Participates in various support reviews (requests, change orders) and brings follow‑up action items to closure in a timely manner
• Provides immediate escalation support for problems escalated from the Network Administrator and Engineer
• Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations
• Interacts with other Operations management and Senior personnel to resolve issues
• Defines plans for future growth and Enterprise demand
• Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products
• Defines and enforces best practices and implementations on the Enterprise
• Performs a variety technology related tasks, as assigned by the IT Operations Director
• Complete all tasks within assigned schedule and budget while maintaining a high level of quality
• Provide periodic and accurate feedback on status of assignments
• Identify and communicate problems that affect progress to the team
• Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel
• Define standards and procedures identified for work assignments
• Review and create all information and documents relevant to assignments in detail
• Maintain a positive work attitude, a high level of communication and cordial relations that foster team work
• Resolves requests or change orders in timely fashion

Qualifications

Senior Network and Telecom Operations Engineer

• Creates documentation relating to Networking and Telecom support as required
• Work with vendors on SLAs, procedures, technology, and migrations.
• Define work processes and procedures to ensure availability, support and stability of the environment.
• Ensure Telecom infrastructure is being administered in an effective fashion.
• Communicates with Business and Managed Services on Telecom needs
• Recommends Networking and Telecom related hardware, software, and services.
• Provides documentation for all phases as required by assigned projects
• Participates in various support reviews (requests, change orders) and brings follow‑up action items to closure in a timely manner
• Provides immediate escalation support for problems escalated from the Network Administrator and Engineer
• Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations
• Interacts with other Operations management and Senior personnel to resolve issues
• Defines plans for future growth and Enterprise demand
• Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products
• Defines and enforces best practices and implementations on the Enterprise
• Performs a variety technology related tasks, as assigned by the IT Operations Director
• Complete all tasks within assigned schedule and budget while maintaining a high level of quality
• Provide periodic and accurate feedback on status of assignments
• Identify and communicate problems that affect progress to the team
• Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel
• Define standards and procedures identified for work assignments
• Review and create all information and documents relevant to assignments in detail
• Maintain a positive work attitude, a high level of communication and cordial relations that foster team work
• Resolves requests or change orders in timely fashion

Additional Information

Skills: Network, Telecom Operations, Telecom, 365, Virtualization