Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY

AV Staffing Solutions; Plainview (TN); Remote; USD 44,083 - 48,216; Full time

Job summary

A prominent tech solutions firm is seeking a Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity. This position allows for remote work or onsite in Plainview, NY. The ideal candidate will have 4–7+ years of Linux administration experience and strong troubleshooting abilities across infrastructure, including AWS or GCP. You will play a critical role in supporting live production systems and resolving complex incidents that affect enterprise clients, ensuring operational excellence at all times.

Qualifications

• 4–7+ years of Linux administration experience in production environments.
• Strong troubleshooting skills across infrastructure layers.
• Experience supporting live production systems.
• Familiarity with AWS or GCP.
• Basic scripting skills (Bash or Python).
• Solid networking fundamentals (TCP/IP, DNS).
• Experience working with Jira (preferred).

Responsibilities

• Investigate and resolve escalated incidents on telecom platforms serving enterprise clients.
• Analyze logs and diagnose service failures.
• Troubleshoot across OS, network, application, and database layers.
• Restore stability in live production environments.
• Participate in an on-call rotation.
• Assist with stabilization and support of next-generation systems.
• Perform system health monitoring.
• Proactively identify and resolve issues.
• Manage workflows and tickets through Jira.
• Administer and troubleshoot RHEL/CentOS environments.
• Support systems hosted in AWS (GCP acceptable).
• Write and execute Bash or Python scripts for diagnostics and operational tasks.
• Maintain and support cloud-hosted telecom workloads.

Job description

Plainview, United States | Posted on 02/22/2026

• Work Experience 4–7+ years of Linux administration experience in production environments
• City Plainview
• State/Province New York
• Country United States
• Number of Positions 1

Job Description

Remote

6‑Month Contract‑to‑Hire

$32–$35 per hour

About the Company

Our client is a well‑established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers. Known for operational excellence and a strong client‑first culture, they deliver mission‑critical platforms that power modern communications.

They are currently seeking a Telecom Systems Support Engineer for a 6‑month contract‑to‑hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote.

The Opportunity

This is more than a ticket‑queue support role. As a Level 2/3 Telecom Systems Support Engineer, you will serve as a key escalation point for live production systems powering real‑world communications infrastructure. You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution. If you thrive in high‑stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.

What You’ll Do

Production Support & Incident Resolution

• Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
• Analyze logs and diagnose service failures
• Troubleshoot across OS, network, application, and database layers
• Restore stability in live production environments
• Participate in an on‑call rotation

Platform & Systems Operations

• Assist with stabilization and support of next‑generation systems
• Perform system health monitoring
• Proactively identify and resolve issues
• Manage workflows and tickets through Jira
• Administer and troubleshoot RHEL/CentOS environments
• Support systems hosted in AWS (GCP acceptable)
• Write and execute Bash or Python scripts for diagnostics and operational tasks
• Maintain and support cloud‑hosted telecom workloads

What You Bring

• 4–7+ years of Linux administration experience in production environments
• Strong troubleshooting skills across infrastructure layers
• Experience supporting live production systems
• Familiarity with AWS or GCP
• Basic scripting skills (Bash or Python)
• Solid networking fundamentals (TCP/IP, DNS)
• Experience working with Jira (preferred)

While not required, we are especially interested in candidates with exposure to container technologies, including:

• Docker and/or OpenShift
• Experience creating or deploying containers
• Supporting containerized workloads in production or non‑production environments
• Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)

If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.