Telecom Site Technician - Tablets & Field IT

ViaPath Technologies; London (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

ViaPath is seeking a Site Administration Technician 1 to manage field service maintenance, tablet inventory, and call processing equipment across multiple facilities. You will work under the Field Service Manager while handling tasks independently and adhering to repair timelines.

The role requires basic IT skills, tablet proficiency, and clear communication. Willingness to travel to facilities and operate in a correctional environment is essential.

Qualifications

• High school diploma or equivalent required; advanced degree a plus.
• Familiarity with tablet usage, PC troubleshooting, and basic IT support.
• Ability to learn software programs and document processes.

Responsibilities

• Serve as ambassador for ViaPath by fostering a positive relationship with the customer and site POC.
• Walk the facility daily, inspect tablets and initiate trouble tickets as needed.
• Maintain tablet inventory, applications, and repair tracking.
• Provide weekly summary reports to the Field Service Manager.
• Travel to multiple facilities as assigned and work on site.
• Update FSM and SAT on known issues and follow RM/RMA guidelines.

Skills

IT basics

Tablet usage

Windows OS

Communication

Report writing

Education

High school diploma

Tools

Ticketing system

MS Office

Job description

ViaPath is seeking a Site Administration Technician 1 to manage field service maintenance, tablet inventory, and call processing equipment across multiple facilities. You will work under the Field Service Manager while handling tasks independently and adhering to repair timelines.

The role requires basic IT skills, tablet proficiency, and clear communication. Willingness to travel to facilities and operate in a correctional environment is essential.