Field Telecom Technician: Site Service & Repairs

ViaPath Technologies; Dover (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

ViaPath Technologies seeks a Telecommunications Technician 3 (Site Admin Technician 3) for its Field Services team. You will perform remedial repairs, preventive maintenance, and ensure system reliability at customer sites across an assigned territory.

Independent work ethos with occasional travel is expected. Responsibilities include equipment replacement, wiring, kiosk service, and coordinating with support teams to resolve issues.

Qualifications

• High school diploma or GED is required.
• 2–4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with Windows OS, MS Office, telephony and networking.

Responsibilities

• Provide remedial repair, preventive maintenance, and system reliability services at customer sites.
• Serve as a positive ambassador for ViaPath with customers, demonstrating service excellence.
• Prioritize and plan service calls and communicate updates to customers.
• Replace telephony hardware and network components; pull cables and install hardware.
• Administer kiosk service and collections, and handle overrides as needed.
• Escalate problems when appropriate and support Technical Support as required.

Skills

Troubleshooting skills

Travel willingness

Education

High school diploma or GED

Tools

Windows OS

MS Office

Telephony

Networking (copper, CAT5/6, fiber)

Data cabling/wiring

Job description

ViaPath Technologies seeks a Telecommunications Technician 3 (Site Admin Technician 3) for its Field Services team. You will perform remedial repairs, preventive maintenance, and ensure system reliability at customer sites across an assigned territory.

Independent work ethos with occasional travel is expected. Responsibilities include equipment replacement, wiring, kiosk service, and coordinating with support teams to resolve issues.