Telecom Projects Lead — Global Infrastructure Delivery

Switch; Las Vegas (NV); Hybrid; USD 105,000 - 160,000; Full time

Benefits offered by this job

Flexible remote options

Generous benefits

Job summary

Switch is seeking aTechnical Project Manager to support the CORE Support team and telecom products, coordinating initiatives from intake to resolution. You will align across customers, engineers, vendors, and service providers to ensure clear ownership and timely updates.

The role emphasizes managing plans, timelines, risks, and stakeholder communications while upholding service level objectives and documented processes. Flexible to remote/hybrid/work options.

Qualifications

• 4–7 years of relevant experience in project management, service delivery, or telecom/ networking.
• Experience coordinating complex technical projects across multiple teams and external providers.
• Working knowledge of telecom or network services, support processes, and escalation paths.
• Experience creating and maintaining project plans, timelines, dependencies, action items, risk tracking, and status reports.
• Proficiency with project/ticketing tools like MS Project, Jira, Asana, Smartsheet.
• Proficient MS Office suite (Word, Excel, PowerPoint, Outlook).
• Bachelor’s degree in technology or business or equivalent experience.

Responsibilities

• Manage multiple telecom support initiatives, customer requests, escalations, and related projects from intake through resolution.
• Maintain project plans, action items, dependencies, timelines, ownership, and status reporting.
• Prioritize work based on customer impact, urgency, dependencies, and business needs.
• Coordinate service handoffs and escalations with the CORE Support team.
• Identify risks and blockers early and coordinate resolution actions.
• Coordinate work across CORE Support, network/telecom engineers, vendors, carriers, and service providers.
• Develop and maintain policies and procedures for service level objectives.

Skills

Multitasking

Clear communication

Sound judgment

Problem solving

Cross-functional collaboration

Process adherence

Ownership

Education

Bachelor's degree in technology or business

Tools

Microsoft Project

Jira

Asana

Smartsheet

Job description

Switch is seeking aTechnical Project Manager to support the CORE Support team and telecom products, coordinating initiatives from intake to resolution. You will align across customers, engineers, vendors, and service providers to ensure clear ownership and timely updates.

The role emphasizes managing plans, timelines, risks, and stakeholder communications while upholding service level objectives and documented processes. Flexible to remote/hybrid/work options.