Network Operations Center Technician

SpringPoint Technologies; Tulsa (OK); On-site; USD 80,000 - 100,000; Full time

Job summary

SpringPoint Technologies in Tulsa, Oklahoma is seeking a knowledgeable network operations professional focused on advanced support for troubleshooting and resolving issues. The ideal candidate will have 8–10+ years of experience in network operations, with deep expertise in IP networking and hands-on experience with platforms such as Juniper and Cisco. Involvement in Fiber/Wireless/Voice Internet Service Provider environments preferred. This position offers an engaging work atmosphere with opportunities for career growth.

Qualifications

• 8–10+ years in network operations, engineering, or telecommunications.
• Proven experience in NOC or ISP environments.
• Deep expertise in IP networking including BGP, OSPF, and MPLS.

Responsibilities

• Troubleshoot and resolve issues escalated from Tier I and Tier II support teams.
• Work with Fiber to the Home internet gateway equipment and other network technologies.

Skills

IP networking

Juniper (Junos)

Cisco

MikroTik platforms

Advanced diagnostic abilities

Tools

Calix

Cambium

ZTE

Job description

This role is focused on providing advanced support for network operations, specifically in troubleshooting and resolving issues escalated from Tier I and Tier II support teams.

Responsibilities

• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.
• Experience troubleshooting the following Fiber to the Home internet gateway equipment: Calix, Ubiquiti, ZTE.
• Successful training or certification in Cisco, Cambium, Calix, and Juniper.
• Prior experience in LTE troubleshooting and other Point-to-point radio systems is preferred.
• Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi‑Fi, etc.
• Experience with in‑home WiFi connectivity.
• Understanding of the essentials of data and signal.
• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands‑on experience with Juniper (Junos), Cisco, and MikroTik platforms.
• Calix XGS‑PON and access/aggregation network management systems.
• Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus).

Qualifications

• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS).
• Hands‑on experience with Juniper (Junos), Cisco, and MikroTik platforms.

Preferred Skills

• Experience troubleshooting Fiber to the Home internet gateway equipment.
• Successful training or certification in Cisco, Cambium, Calix, and Juniper.
• Prior experience in LTE troubleshooting and other Point‑to‑point radio systems.