NOC Central Technician

MobileComm Professionals, Inc

Overland Park (KS)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

A leading telecommunications company in Overland Park is seeking a Front Office Technician to provide advanced technical support for complex data-centric platforms in a 24/7 environment. Responsibilities include diagnosing system failures, hardware replacements, and collaborating with various teams. Candidates should have 1-3 years of IP network administration experience and excellent communication skills. The role requires flexibility in working hours, as support is required around the clock.

Qualifications

1-3 years of experience in IP network administration.
Excellent oral and written communication skills are necessary.
Willingness to work flexible hours and cover shifts.

Responsibilities

Provide advanced technical support for data-centric platforms.
Diagnose hardware, software, and system failures.
Complete end-to-end hardware replacement functions.

Skills

IP network administration

Written and verbal communication

UNIX systems administration

Ability to multitask under pressure

Tools

Netcool

SecureCRT

Microsoft Office Suite

Job description

Wireless Data Infrastructure Front Office Technician

Provide advanced technical support; solving complicated issues associated with system administration, operations, repair and surveillance for multiple data centric platforms in a 24 by 7 environment. Work with other groups on complex issues. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Complete end to end hardware replacement functions from identification to resolution while ensuring documentation is updated with both Sprints databases and the vendors (if required). Follow document content (Method of Procedures (MOP), job aids, and process improvements) to increase network availability and reduce mean-time-to-restore (MTTR).

Qualifications

The candidate should have 1-3 years IP network administration experience
Excellent oral and written communication skills
Self-discipline to document and follow up on assignments
Self-motivation in-order to drive issues to resolution
Excellent inter- relationship/teamwork skills

The selected candidate will provide support for multiple national platforms, to include layer 2 and 3 routing/switching, deep packet inspection, policy configuration, supporting servers running Sun, SCO, AIX, HP, Linux and/or Windows operating systems and vendor provided applications in a 24/7 support environment. Candidates must demonstrate strong Routing/Switching networking, UNIX systems administration skills, the desire and ability to rapidly learn new technologies and the ability to effectively manage issues to resolution. Candidates will also demonstrate the ability to prioritize issues, deal with multiple competing priorities, and remain focused in a fast paced work environment.

Preferred

Knowledge of Unix operating system and command structure
Basic knowledge of IP routing and protocols

Tools/Systems: Netcool, TRAMS, SecureCRT:

Qualifications

Excellent in written and verbal communication skills
Proficient in using Microsoft office application such as Outlook, Excel, Word
Ability to grasp higher-level technology issues and troubleshoot to resolution
Ability to work independently and in a team environment
Ability to work under pressure related to scale of business impact
Ability to build strong working relationships both internally and externally
Ability to span departments to assist in resolving network event outages
Experience analyzing wireless networks, related equipment and/or performance
Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
Ability to quickly learn new tools and systems
Willingness to work on any assigned shift