Telecom Network Operations Center (NOC) Engineer

Placements24; Myrtle Beach (SC); Remote; USD 70,000 - 110,000; Full time

Job summary

Placements24 is seeking a Telecom NOC Engineer for a fully remote role to monitor and manage a national network. You will diagnose incidents, ensure uptime, and support service availability in a fast-paced, remote-first environment.

The position requires 2+ years in a NOC or similar role, with strong networking fundamentals and experience with monitoring tools, incident management, and remote collaboration.

Qualifications

• Diploma or degree in CS/IT/telecommunications or equivalent experience.
• Solid understanding of TCP/IP, routing and switching fundamentals.
• Experience with network monitoring tools and incident handling.

Responsibilities

• Monitor network performance, availability, and security across the network.
• Identify, troubleshoot, and resolve incidents to meet SLAs.
• Escalate complex issues to appropriate teams and manage tickets.
• Perform routine network checks and preventive maintenance.
• Document incidents and resolutions in the ticketing system.
• Collaborate with other NOC engineers and cross-functional teams.
• Maintain up-to-date knowledge of network infrastructure and procedures.
• Participate in shift work, including nights and weekends.

Skills

TCP/IP

OSPF/BGP

Switching

NOC monitoring tools

Incident management

ServiceNow/Jira

Remote team collaboration

Analytical problem solving

Communication skills

Education

Diploma or Bachelor's in CS/IT/Telecommunications

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking a motivated Telecom Network Operations Center (NOC) Engineer to join their fully remote team. This role is essential for the continuous monitoring, management, and support of our national telecommunications network. You will be responsible for identifying, diagnosing, and resolving network incidents to ensure maximum uptime and service availability. This is a perfect opportunity for a technically adept individual who thrives in a fast-paced, remote-first environment, contributing to the stability of critical communication services across South Africa. Become a key player in our remote NOC operations.

Key Responsibilities

• Monitor network performance, availability, and security using various NOC tools and platforms.
• Identify, troubleshoot, and resolve network incidents and outages in a timely manner.
• Escalate complex issues to appropriate support teams or management when necessary.
• Perform routine network checks and preventive maintenance tasks.
• Respond to alerts and alarms, ensuring adherence to service level agreements (SLAs).
• Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with other NOC engineers and cross-functional teams to ensure seamless network operations.
• Maintain up-to-date knowledge of network infrastructure, services, and operational procedures.
• Participate in shift work, including nights and weekends, as required by the operational schedule.
• Contribute to the continuous improvement of NOC processes and tools.

Requirements

Diploma or Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field; equivalent experience will be considered. Minimum of 2 years of experience in a Network Operations Center (NOC) or similar network monitoring role. Solid understanding of networking fundamentals, including TCP/IP, routing protocols (e.g., OSPF, BGP), and switching. Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Familiarity with telecommunications infrastructure and services (e.g., mobile networks, VoIP, data circuits). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work effectively in a remote team. Ability to work under pressure and manage multiple priorities simultaneously. Experience with incident management and ticketing systems (e.g., ServiceNow, Jira). Willingness to work flexible hours, including shifts and on-call duties.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and a retirement savings plan. Enjoy the flexibility and autonomy of a fully remote position, with a stipend for home office setup and expenses. We provide extensive opportunities for professional growth and development, including access to training courses and certifications. Join a dedicated team focused on maintaining the backbone of South Africa's telecommunications network.